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For Companies At a Glance
- Tasks: Maintain and repair Stryker products while ensuring top-notch service quality.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development support.
- Why this job: Make a real difference in healthcare by working directly with medical professionals.
- Qualifications: Degree in engineering or related field; experience in medical electronics preferred.
- Other info: Dynamic role with varied work environments and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
What we want:
- Someone who is self-motivated, independent, adaptable and organised.
- Someone who values relationships and contributing to a team culture.
- Someone that prioritises the quality standard of their work.
What you will do:
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
- Repair and check electronic/mechanical Stryker products.
- Do annual check and calibration according to MDR on customer site.
- Fulfil Service contracts with planned maintenances.
- Installation of Stryker systems on customer site (e.g. Integrated OR).
- Software & Hardware Upgrades.
- Delivery of technical training to internal & external.
- Efficient and thorough documentation of service activities for internal and external reference.
- Scheduling of Customer visits in cooperation with Customer service.
- Ensure traceability of all field-based Stryker products through reporting tools.
- Attend team meetings, deliver presentations to encourage team development.
- Give technical support to Product Managers and sales staff.
- Give technical support to Customers and Sales Department.
- Give IT support on certain instruments.
- Escalate opportunities and issues appropriately.
- Ensure excellent follow-up on all customer-initiated issues.
- Ensure service provided is invoiced if not under warranty.
Working conditions:
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions:
- Responding to Service Complaints as defined.
- Turnaround time for repairs.
- Profitability of the field service business.
- Individual objectives as defined annually.
What you need:
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects.
- Fluency in both spoken and written (technical and medical) English.
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
- Good skills in local language.
Experience:
- Preferred 3 years experience in medical electronics, combined with good mechanical skills.
- Minimum 2 years experience in a field service environment.
- IT experience on administrative and technical level.
Competencies (skills, knowledge, requirements):
- Service minded.
- Organised.
- Independent.
- Quality confident.
- Persistent.
- Good perception.
- Polite.
- Accurate.
- Positive.
- Loyal.
Field Service Engineer West London & Surrounding Counties in City of Westminster employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London & Surrounding Counties in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled challenges in previous roles, especially in field service environments. Show them you're not just a tech whiz but also a team player!
✨Tip Number 3
Don’t forget to showcase your adaptability! In this role, you'll be working in various settings, so share examples of how you've successfully navigated different environments or customer needs in the past. It’ll show you're the perfect fit for the dynamic nature of the job.
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly, as it helps us keep track of all the amazing candidates like you. Plus, it shows you're keen on joining our team at Stryker!
We think you need these skills to ace Field Service Engineer West London & Surrounding Counties in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you’re not just ticking boxes but genuinely excited about working with Stryker’s products and contributing to our team culture.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in medical electronics and field service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stryker Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker products. Be ready to discuss specific examples of your experience with repairs, maintenance, and installations. This will show that you're not just familiar with the theory but can apply it in real-world scenarios.
✨Showcase Your Soft Skills
Since this role involves a lot of interaction with customers and team members, highlight your communication and relationship-building skills. Prepare examples of how you've successfully collaborated with others or resolved conflicts in previous roles. This will demonstrate that you value teamwork and can contribute positively to the company culture.
✨Be Organised and Adaptable
Field Service Engineers need to juggle various tasks and adapt to changing situations. During the interview, share instances where you've had to manage multiple priorities or adapt to unexpected challenges. This will illustrate your organisational skills and ability to thrive in dynamic environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service standards, team dynamics, and customer engagement strategies. This shows your genuine interest in the role and helps you assess if the company aligns with your values and work style. Plus, it gives you a chance to engage with the interviewers on a deeper level.
