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For Companies At a Glance
- Tasks: Maintain and repair Stryker products while ensuring top-notch service quality.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development support.
- Why this job: Make a real difference in healthcare by working directly with medical professionals.
- Qualifications: Degree in engineering or related field; experience in medical electronics preferred.
- Other info: Dynamic role with varied work environments and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Permanent contract in North East England (Middlesborough, North Allerton, Darlington).
What we want:
- Someone who is self-motivated, independent, adaptable and organised.
- Someone who values relationships and contributes to a team culture.
- Someone that prioritises the quality standard of their work.
What you will do:
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability:
- Repair and check electronic/mechanical Stryker products.
- Conduct annual checks and calibration according to MDR on customer site.
- Fulfil service contracts with planned maintenance.
- Install Stryker systems on customer site (e.g. Integrated OR).
- Perform software and hardware upgrades.
- Deliver technical training to internal and external staff.
Reporting:
- Efficient and thorough documentation of service activities for internal and external reference.
- Schedule customer visits in cooperation with customer service.
- Ensure traceability of all field-based Stryker products through reporting tools.
- Attend team meetings and deliver presentations to encourage team development.
Sales Support:
- Provide technical support to product managers and sales staff.
- Provide technical support to customers and sales department.
- Give IT support on certain instruments.
- Escalate opportunities and issues appropriately.
Head office support:
- Ensure excellent follow-up on all customer-initiated issues.
- Ensure service provided is invoiced if not under warranty.
Working conditions:
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions:
- Responding to service complaints as defined.
- Turnaround time for repairs.
- Profitability of the field service business.
- Individual objectives as defined annually.
What you need:
- Degree in engineering, medical electronics and camera technology or equivalent, at least one of the following: Electrical/Electronic/Telecommunications/Mechanical/Software Technology Subjects.
- Fluency in both spoken and written (technical and medical) English.
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
- Good skills in local language.
Experience:
- Preferred 3 years experience in medical electronics, combined with good mechanical skills.
- Minimum 2 years experience in a field service environment.
- IT experience on administrative and technical level.
Competencies (skills, knowledge, requirements):
- Service minded.
- Organised.
- Independent.
- Quality confident.
- Persistent.
- Good perception.
- Polite.
- Accurate.
- Positive.
- Loyal.
Field Service Engineer - North East, England in City of Westminster employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North East, England in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled challenges in previous roles, especially in field service environments. Show them you're not just a tech whiz but also a team player!
✨Tip Number 3
Don’t forget to showcase your adaptability! In the field, things can change quickly, so share examples of how you've successfully navigated unexpected situations. This will highlight your ability to thrive in dynamic environments.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd and show us why you're the perfect fit for the role.
We think you need these skills to ace Field Service Engineer - North East, England in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in medical electronics and any technical skills that match what we’re looking for. We want to see how you can contribute to our team culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that demonstrate your adaptability and service-minded approach. We love a good story!
Showcase Your Technical Skills: Since this role involves a lot of technical work, make sure to highlight your IT knowledge and any experience with Stryker products or similar technologies. We want to know you can hit the ground running and provide top-notch service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Stryker Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker products. Be ready to discuss specific examples of repairs or maintenance you've performed in the past, as this will show your hands-on experience and expertise.
✨Show Your People Skills
Since this role involves engaging with various stakeholders, practice how you'll communicate effectively with theatre staff and managers. Think of scenarios where you've successfully built relationships or resolved conflicts, and be prepared to share those stories.
✨Demonstrate Your Organisational Skills
Field Service Engineers need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage your time effectively. You might even want to bring a planner or digital tool to show how you keep track of your service visits and documentation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team culture, ongoing training opportunities, or how they measure success in the field service department. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
