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- Tasks: Support Stryker products in joint replacement procedures and provide exceptional customer service.
- Company: Join a leading medical technology company dedicated to improving patient outcomes.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Why this job: Be part of innovative surgical solutions and enhance your skills in a dynamic environment.
- Qualifications: Theatre experience or medical training preferred; strong communication and teamwork skills required.
- Other info: Exciting career growth potential in the healthcare industry.
The predicted salary is between 36000 - 60000 £ per year.
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best‑in‑class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience- Minimum 2 years’ theatre or medical experience.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self‑motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self‑improvement.
- Flexible to change.
This role is within the West Midlands team.
Product Support Specialist Robotic & Manuel in Birmingham employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist Robotic & Manuel in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Stryker or similar companies. Attend events, webinars, or workshops related to robotic surgery and joint replacement to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge. Understand Stryker's offerings, especially around MAKO robotic procedures. Being able to discuss how you can support clinical customers with procedural excellence will set you apart from other candidates.
✨Tip Number 3
Showcase your theatre experience! If you've worked in a clinical environment, be ready to share specific examples of how you've supported surgical teams or trained staff. This will demonstrate your hands-on experience and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Stryker team and contributing to their mission of delivering exceptional service.
We think you need these skills to ace Product Support Specialist Robotic & Manuel in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant theatre experience or medical training you have, and don’t forget to showcase your communication skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting Stryker products and how your background aligns with the responsibilities outlined in the job description. Keep it engaging and personal!
Showcase Your Skills: In your application, be sure to highlight your computer skills, especially with MS Office and Excel. Mention any experience you have with presentations or workshops, as these are key for the role. We love a candidate who can demonstrate their skills effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Stryker Group
✨Know Your Products Inside Out
Make sure you have a solid understanding of Stryker's products, especially those related to joint replacement and robotic surgery. Familiarise yourself with the features, benefits, and clinical applications of these products so you can confidently discuss them during the interview.
✨Showcase Your Theatre Experience
Highlight any relevant theatre or medical experience you have. Be prepared to share specific examples of how you've supported clinical teams or managed inventory in a surgical environment. This will demonstrate your practical knowledge and ability to thrive in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations in the theatre. Think of scenarios where you had to train staff, manage stock, or resolve customer issues, and be ready to explain how you approached these challenges.
✨Emphasise Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with both clinical staff and sales teams. Prepare to discuss how you've successfully collaborated with others in the past and how you plan to maintain strong relationships with customers and colleagues at Stryker.
