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For Companies At a Glance
- Tasks: Support surgeons with innovative medical devices and ensure successful surgical outcomes.
- Company: Join Stryker, a leading medical technology company making healthcare better.
- Benefits: Competitive salary, bonuses, healthcare, and comprehensive rewards package.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, tech-savvy, and a passion for learning.
- Other info: Enjoy hands-on training, career growth, and a supportive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Why join Stryker?
Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.
In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands-on training and experience on the use of Stryker’s products, specific to the Trauma portfolio including: Nailing, Plating and External Fixation to ensure successful surgical outcomes.
Provide clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolve technical product and service issues as needed. Provide training, ongoing in-services, and customer education to assigned account(s).
The mission is to grow Stryker\’s Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
Responsibilities
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Always demonstrate outstanding ethics. Treat customers and employees with respect, represent the company in the best possible light.
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Communicate essential benefits of products and their clinical applications.
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Act with integrity and reactively delivers on commitments within the required timescales.
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Construct a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
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Develop rapport. Understand the importance of relationships in selling. Using open questioning techniques to ascertain customer\’s needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Use customer troubleshooting opportunities to grow and protect the business.
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Understand that there are multiple stakeholders in the decision-making process and ask appropriate questions to identify the stakeholders.
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Achieve sales results in line with the annual sales target and KPI metrics.
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Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
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Market observations to strengthen own position and constant analysis of responsible area.
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Address challenges with the customer and develop solutions (with support of RSM/Sales Team).
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Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills.
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Administration of IT based customer database/CRM-Tool.
Clinical/Technical Expertise
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Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures
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Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect
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Complete 101 and 201 training and develop an understanding of all basic manual procedures
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Develop ability to competently cover complex primary and revision procedures
What you need?
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Excellent communication skills
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Aptitude for learning
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Analytical and planning skills
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Flexible approach to work to adapt to changes
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Strong teamwork and networking skills
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Computer skills, MS Office
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Tech savvy and minded
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Experience of working in theatre would be beneficial
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Willingness to travel and occasional weekend work
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Positive attitude, a \”can do\” solution orientated approach to succeed
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Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions
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High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare
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An interest in anatomy and physiology
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Valid UK drivers license
What do we offer in return?
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Ability to discover your strengths, follow your passion and own your own career
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In-house product training program
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Field sales training
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Quality products that improve the lives of customers and patients
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A winning team driven to achieve our mission and deliver remarkable results
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Coworkers committed to achieving more and winning the right way
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A comprehensive total rewards package
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Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym\\\’s and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities
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In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance
Who are we?
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.
For more information, please visit our website at www.stryker.com.
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Associate Product Support Specialist, Trauma - South West employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Product Support Specialist, Trauma - South West
✨Tip Number 1
Get to know Stryker and their products inside out! Research their Trauma portfolio and understand how their technology impacts surgical outcomes. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your communication skills! Since this role involves educating surgeons and hospital staff, being able to convey complex information clearly is key. Try mock interviews with friends or family to refine your pitch and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stryker team and ready to contribute to making healthcare better.
We think you need these skills to ace Associate Product Support Specialist, Trauma - South West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Associate Product Support Specialist role. Highlight any relevant experience in technical support or healthcare, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Stryker and how your background makes you a great fit for the team. Be sure to mention your interest in trauma products and your eagerness to learn.
Showcase Your Teamwork Skills: Since this role involves working closely with surgeons and hospital staff, emphasise your teamwork and networking abilities. Share examples of how you've successfully collaborated in the past to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Stryker Group
✨Know Your Products
Before the interview, make sure you have a solid understanding of Stryker's Trauma portfolio. Familiarise yourself with the key products like Nailing, Plating, and External Fixation. This will not only show your enthusiasm but also help you answer questions about how these products can impact surgical outcomes.
✨Demonstrate Your Communication Skills
Since this role involves educating surgeons and hospital staff, practice articulating complex information clearly and confidently. Use examples from your past experiences where you've successfully communicated technical details to non-technical audiences.
✨Showcase Your Teamwork
Stryker values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a team goal or helped resolve conflicts, highlighting your ability to build rapport with colleagues and clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to troubleshoot issues or develop solutions under pressure. Be ready to explain your thought process and the outcomes of your actions.
