Infrastructure Engineer in Winchester

Location - London or Winchester with hybrid working as per departmental requirements (currently a MINIMUM of 40% (2 days per week)). LCP is an award-winning actuarial and analytics consultancy providing market-leading capabilities and advice across pensions and financial services, energy, and health. We use powerful analytics fused with human expertise to shape a more positive future. We have a great opportunity to join LCP as an Infrastructure Engineer. In this role, you'll work at the intersection of traditional infrastructure and the emerging potential of AI and automation. With 90% of our infrastructure in Azure and 10% on-premise, this is a hands-on role with broad technical exposure. You'll help support LCP's ambition to remain a technology leader by applying modern solutions and a forward-thinking approach.

What will you be doing?

• Take part in the 24/7 major incident on-call rota
• Develop, support and continuously improve LCP's technology infrastructure across seven physical offices and multiple Microsoft cloud subscriptions
• Design and implement standardised templates and configuration baselines that enable approved teams to self-serve cloud resources efficiently
• Build and support infrastructure solutions across compute, storage, networking, physical infrastructure, software, COTS, open-source tools, and virtual and cloud environments including IaaS, PaaS and SaaS
• Proactively automate manual or repetitive infrastructure tasks to reduce time spent on standard practices
• Maintain infrastructure components securely, including identity and access management, patching and disaster recovery, while promoting good practice and compliance
• Maintain processes and controls that support high availability and responsive service for stakeholders across physical and cloud-based workloads
• Maintain and develop awareness of information security, and the controls used to mitigate threats within solutions and services
• Apply modern infrastructure standards and practices
• Coordinate with third-party vendors, where required, to support the ongoing health and availability of hosted or outsourced services
• Work with the Security Operations Centre (SOC), as required, on threat detection and response activity in conjunction with Information Security and in line with established LCP incident response processes
• Take ownership of incidents and problems until they are resolved, mitigated, or formally handed over where appropriate
• Conduct root cause analysis to identify and resolve underlying issues
• Troubleshoot across a range of infrastructure technologies
• Collaborate with colleagues within and beyond the team as needed
• Act as a second-line escalation point for infrastructure issues raised through self-service or via the Service Desk

What skills and experience are we looking for?

• Experience of managing infrastructure within a DevOps organisation, including Infrastructure-as-Code (IaC), automation, and enterprise monitoring and reporting tools such as Ansible, Terraform, Zabbix and Azure Monitor
• Experience of Linux Server
• Experience with Azure and one of the following: Google Cloud or AWS
• Experience of managing IP-based networks, WAN technologies, virtual server technologies, cloud platforms, DHCP/DNS, Microsoft 365, and SAN/NAS storage technologies
• Experience with modern infrastructure event and log management, alerting, and related workflow automation tools such as Power Automate, Azure Log Analytics and Azure Monitor
• Ability to take ownership of infrastructure issues and coordinate resolution, working cross-functionally to ensure solutions continue to meet business needs
• Ability to break problems down into their component parts, diagnose root causes, and troubleshoot across different technology areas
• Strong planning and organisational skills, including the ability to coordinate several workstreams at once while balancing priorities and quality
• Ability to balance changing and sometimes competing demands through sound judgement, prioritisation and pragmatism

What's in it for you?

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

• For you: Hybrid working (see top of the advert for details), Professional study support (where applicable), Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks
• For your family: Life assurance, Income protection, Enhanced maternity/paternity/adoption and shared parental leave
• For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday, Private medical insurance, Discounted gym memberships, critical illness and dental insurance through our flexible benefits, Eye care vouchers, Cycle to work scheme, Digital GP services
• For your wealth: Competitive pension scheme, Discretionary bonus scheme, High street discounts, Season ticket loans
• For others: Volunteering opportunities
• For the environment: Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more! We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address to discuss how we can support you with your application.

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.