At a Glance
- Tasks: Support technology services and improve operations while collaborating with various teams.
- Company: Join a leading company committed to inclusivity and employee wellbeing.
- Benefits: Enjoy flexible working, global wellbeing days, and a comprehensive benefits package.
- Other info: Fully remote role with excellent growth opportunities in technology.
- Why this job: Make a real impact in tech service management while developing your skills.
- Qualifications: Strong organisational skills and experience in service or operations roles.
The predicted salary is between 30000 - 40000 € per year.
The UK Technology Service and Partnering Analyst supports the UK Technology Business Partnering team by combining junior technology business partnering activities with UK‑focused service management responsibilities. The role provides operational support across day‑to‑day technology service interactions, UK‑impacting incidents, and service performance reporting, while also supporting Technology Business Partners in driving proactive service improvements with Technology delivery teams. This is a fully virtual role and can be based anywhere in the United Kingdom.
What the day will look like
- Technology Business Partnering Support
- Act as an initial point of contact for reactive business queries relating to Technology services, incidents, and requests.
- Support Technology Business Partners with coordination, follow‑ups, and information gathering across Technology delivery teams.
- Assist with drafting clear, business‑appropriate communications to support Technology updates and service messages.
- Maintain logs of issues, requests, actions, and outcomes to support consistency, transparency, and effective handover.
- UK Major Incident & Service Disruption Support
- Support UK‑focused activity during Major Incidents impacting UK colleagues or services.
- Coordinate business‑facing updates, timelines, and summaries in line with agreed UK communication approaches.
- Produce post‑incident summaries capturing UK impact, lessons learned, and follow‑up actions to support continuous improvement.
- UK Technology Service Reporting
- Produce regular UK service performance and insight reports using information from Technology delivery teams and service providers.
- Track and report on service availability, incident trends, recurring issues, and UK‑specific risks or themes.
- Support Technology Business Partners by turning service data into clear, actionable insights for stakeholder and governance discussions.
- Internal Service Reviews & Continuous Improvement
- Support the planning and delivery of internal service reviews with Aon Technology delivery teams and service providers.
- Coordinate review sessions, capture outcomes, and track agreed improvement actions.
- Monitor progress and escalate risks or delays where actions are not progressing as expected.
- Work with Technology Business Partners to identify and support proactive service improvements.
- Stakeholder & Team Collaboration
- Build effective working relationships with UK Technology Business Partners, Service Management teams, Technology delivery teams, and suppliers.
- Act as a reliable and organised support function, improving day‑to‑day engagement and reducing friction for business stakeholders.
- Support consistency and discipline in how UK service issues and improvements are managed and communicated.
Skills and experience that will lead to success
- Essential
- Experience in a service, operations, or business‑facing support role requiring coordination across multiple teams and accountability for service outcomes.
- Strong organisational skills and the ability to manage multiple tasks and follow‑ups.
- Clear written and verbal communication skills, with the ability to adapt messaging for non‑technical audiences.
- Comfortable working with service data, reports, and documentation.
- A collaborative mindset and willingness to learn across Technology and Service Management disciplines.
- Desirable
- Exposure to IT Service Management concepts (e.g. incidents, service reviews, continuous improvement).
- Experience working in a regulated or UK‑specific operating environment.
- Interest in developing towards a future Technology Business Partner or Service Management role.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. We offer two "Global Wellbeing Days" each year, and a flexible working environment that supports wellbeing and work/life balance. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
Equality & Diversity
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
UK Technology Service and Partnering Analyst employer: Stryker Corporation
Aon is an exceptional employer that prioritises employee wellbeing and professional growth, offering a fully virtual role as a UK Technology Service and Partnering Analyst. With a strong commitment to inclusivity, comprehensive benefits, and a culture of continuous learning, Aon empowers its employees to thrive in a flexible work environment while making meaningful contributions to technology service improvements across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land UK Technology Service and Partnering Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for virtual interviews by setting up a distraction-free zone. Test your tech beforehand, and have a copy of the job description handy. We want to show that we’re organised and ready to tackle any questions that come our way!
✨Tip Number 3
Showcase your skills with examples! When discussing your experience, relate it back to the job description. We need to highlight how our past roles have prepared us for this position, especially in service management and collaboration.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace UK Technology Service and Partnering Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service management and technology support. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since clear communication is key for this role, ensure your written application reflects that. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can adapt their messaging for different audiences!
Highlight Your Organisational Skills:This position requires juggling multiple tasks, so be sure to mention any experience you have in managing various responsibilities. We love seeing candidates who can demonstrate their ability to stay organised and keep track of follow-ups.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stryker Corporation
✨Know Your Tech Basics
Brush up on your understanding of IT service management concepts, especially incidents and service reviews. Being able to speak confidently about these topics will show that you’re not just familiar with the role but also genuinely interested in the field.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated across teams. Highlighting your organisational skills will demonstrate your ability to handle the demands of this role effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves drafting communications for non-technical audiences, being able to convey complex information clearly will be a big plus during your interview.
✨Emphasise Collaboration
Be ready to discuss how you’ve worked collaboratively in previous roles. This position requires building effective relationships with various teams, so sharing specific examples of teamwork will help illustrate your collaborative mindset.
