At a Glance
- Tasks: Support teams with admin tasks, client onboarding, invoicing, and process improvements.
- Company: LCP Delta, a dynamic consultancy with a focus on energy and data services.
- Benefits: Hybrid working, 26 days leave, private medical insurance, and professional study support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a diverse team and make a real impact in the energy sector.
- Qualifications: Strong communication skills, attention to detail, and experience with Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
LCP Delta are looking for a Support Administrator to deliver key administrative functions across all of our teams. As Support Administrator you will play a key role in onboarding new clients, making sure they receive our services quickly; administer our financial systems, making sure clients are billed on time; maintain internal systems, such as revenue trackers and CRM, to help us manage and grow our services; and other administrative functions to support the smooth running of these teams and our services.
LCP Delta provides a range of client services across consulting, tech and data, and subscription research. Clients often take multiple services and have relationships with different people from across our teams. Our teams cover the following topics:
- Power: Market modelling and analysis of the UK and European power markets. We provide bespoke modelling as a consulting service, a power markets subscription service, and a range of technology (Software as a Service) and data products.
- Energy Networks: We support all of the UK electricity and gas networks with innovation projects. These are often large long term (multi-year) projects drawing in support from across the LCP Delta teams.
- Strategy and Transactions: We have a specialist team providing due diligence services to the investment community across LCP Delta's topics, helping them to make the right investment decisions.
- Demand Side: We provide consulting and subscription research services across heat, solar and battery, EV charging, residential smart energy, and commercial and industrial sectors.
These teams are spread across London, Edinburgh, Cambridge, Paris, and Berlin offices. The administrative requirements of each team are broadly similar, but you will be expected to build relationships with each of the teams and help tailor your support to their individual needs.
What will you be doing?
- Invoicing and billing clients
- Contract administration
- Onboarding new clients onto LCP's systems
- Identifying opportunities to improve administrative processes and systems
- Supporting maintenance of our Subscriber Book (record of all services for clients) by keeping records up-to-date and adding new entries
- Support revenue and KPI tracking
- Support team members with the process to renew client accounts
- Uploading contacts and updating accounts in CRM
- Other administrative duties as required
- Working closely with LCP's Finance, Legal and Compliance teams to understand and align with their systems
- Working with LCP Delta's Technical teams covering Consulting, Subscription Research and Tech & Data, to provide support on administrative functions, especially around billing and contracts
- On occasions liaising directly with clients
What skills, experience and qualities are we looking for?
- Excellent communication and interpersonal skills
- Ability to work with a wide range of team members
- Excellent administration skills and attention to detail
- Great organisational skills
- Experience of Microsoft Office programmes, including Excel
- Ability to take initiative and identify improvements for administrative processes
- Ability to manage own workload
- Ability to effectively work with different software and systems such as CRM, billing and finance software
- Ability to pick up unfamiliar software
- Experience of invoicing and billing
- Experience of using PowerBI dashboards is preferable but not essential
What's in it for you?
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
For you:
- Hybrid working (varies by role and department)
- Professional study support (where applicable)
- Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks
For your family:
- Life assurance (6 x salary)
- Income protection
- Enhanced maternity/paternity/adoption and shared parental leave
For your health:
- 26 days annual leave (pro-rata for part-time working) plus bank holidays with options to buy & sell holiday
- Private medical insurance
- Discounted gym memberships, critical illness and dental insurance through our flexible benefits
- Eye care vouchers
- Cycle to work scheme
- Digital GP services
For your wealth:
- Competitive pension scheme
- Discretionary bonus scheme
- High street discounts
- Season ticket loans
For others:
- Volunteering opportunities
For the environment:
- Electric vehicle salary sacrifice scheme (qualifying period applies)
LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please let us know how we can support you with your application.
Support Administrator employer: Stryker Corporation
LCP Delta is an exceptional employer that prioritises inclusivity and employee well-being, offering a hybrid working model and extensive professional development opportunities. With a strong focus on collaboration across diverse teams in vibrant locations like London and Edinburgh, employees benefit from a supportive work culture, competitive benefits, and the chance to contribute to meaningful projects in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stryker Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stryker Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stryker Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Stryker Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stryker Corporation!
How to prepare for a job interview at Stryker Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
