At a Glance
- Tasks: Deliver exceptional customer service through inbound calls and written queries.
- Company: Join Aon, a trusted leader in shaping better decisions for people worldwide.
- Benefits: Structured training, hybrid work model, and opportunities for personal growth.
- Other info: Enjoy a collaborative environment with excellent career development opportunities.
- Why this job: Make a meaningful impact while developing your skills in a supportive team.
- Qualifications: No prior experience needed; just bring your passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Location: Sheffield (Hybrid - approx. 50% office requirement)
Working Hours: Monday-Friday, 08:45-17:00
Type: Inbound Calls Only - No Cold Calling
Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team. No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success.
You'll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.
What the day will look like:
- Delivering an excellent customer experience through inbound telephone and written queries.
- Providing accurate, easy-to-understand information from our customer and knowledge databases.
- Processing updates to personal information with strong attention to detail.
- Preparing and sending written pension information to members.
- Guiding customers through documentation and forms.
- Setting clear expectations and explaining processes in a supportive, professional manner.
- Working on-site weekly as part of our hybrid model to benefit from coaching, development, and team support.
How this opportunity is different:
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A proactive approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
Customer Service Adviser in Sheffield employer: Stryker Corporation
Aon is an exceptional employer located in Sheffield, offering a hybrid working model that fosters a collaborative and supportive team environment. With a strong commitment to employee growth, Aon provides comprehensive training for Customer Service Advisers, ensuring you can thrive in your role while making a meaningful impact on our members' lives. Join us to be part of an inclusive culture where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your active listening and communication skills. Share examples of how you've resolved customer queries in the past, even if it's from a different context.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Adviser in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences that highlight your ability to handle queries and support customers effectively.
Tailor Your Application:Make sure to customise your application to reflect the skills and experience mentioned in the job description. Highlight your active listening and communication skills, as these are key to succeeding in this role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, just like the information we provide to our customers.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Stryker Corporation
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer queries in the past, even if they’re from different contexts.
✨Familiarise Yourself with Pensions
While you don’t need prior experience in pensions, having a basic understanding of how they work can set you apart. Do some research on common pension terms and processes so you can speak confidently about them during your interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding the questions being asked. Take a moment to think before responding, and don’t hesitate to ask for clarification if needed.
✨Show Your Team Spirit
Since this role is all about collaboration, be prepared to discuss how you work well in a team. Share examples of how you’ve supported colleagues or contributed to a positive team environment in previous roles.
