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- Tasks: Support surgeons with cutting-edge robotic technology and ensure successful surgical outcomes.
- Company: Join Stryker, a leader in healthcare innovation with a strong ethical foundation.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive team environment.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic field.
- Qualifications: Strong communication skills and a passion for healthcare; sales experience is a plus.
- Other info: Embrace a fast-paced role with excellent career growth and teamwork at its core.
The predicted salary is between 36000 - 60000 £ per year.
Product Support Specialist page is loaded## Product Support Specialistlocations: Cambridge, England: Brentwood, Essex: Peterborough, Cambridgeshire: Chelsmford, Essex: Wisbech, Cambridgeshiretime type: Full timeposted on: Posted Todayjob requisition id: R550930Work Flexibility: Field-basedTo grow Stryker\’s Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons andoptimizing customer service, growing existing accounts through technical expertise.The Product Support Specialist – Manual & Robotic provides clinical product support to end users along withguidance and assistance during Mako surgical procedures.Essential Duties & Responsibilities:· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,represents the company in the best possible light.· Knowledge: Communicates essential benefits of products and their clinical applications.· Customer Service: Acts with integrity and reactively delivers on commitments within the requiredtimescales.· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, andmonthly planning decided in partnership with mentor and RSM.· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using openquestioning techniques to ascertain customer\’s needs and has good working knowledge of key brands toopen opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow andprotect the business.· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making processand asks appropriate questions to identify the stakeholders.· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by moreexperienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results cannormally be overcome without serious effect on revenue or budget.· Achieve sales results in line with the annual sales target and KPI metrics· Planning, prioritizing, and executing of required activities and customer support.· Segmentation of the sales area and define a focus on the expansion of existing customers, as well assupport for growing customers together with the Sales Team· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaborationwith the Sales Team and other departments.· Development of short and medium-term strategies in collaboration with the customer tosecure/strengthen the Stryker position.· Good communication and negotiation on an equal footing with customers, using reasonable andappropriate methods to ensure a profitable and sustainable relationship· Market observations to strengthen own position and constant analysis of responsible area· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)· Participate in in-house meetings to discuss organizational, development, and business issues and enhancerelevant knowledge and skills· Administration of IT based customer database/CRM-ToolClinical/Technical Expertise· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.· Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.· Develop ability to competently cover complex primary and revision hip and knee procedures.Key Talents / Skill Requirements· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.· Confidence and persistence.· Patience and self-motivation.· Analytical and planning skills.· Flexible approach to work to adapt to changes.· Strong teamwork and networking skills.· Commercial and business awareness.· Valid driving license.· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues· Sales Skills – challenge the customer· Assertiveness· Service and solution oriented· OR experience· Learning skills – Ability to apply new skills at any time. Is open to new ideas.· Self-employment: High self-organization skills· Willingness to travel· Positive attitude, a \”can do\” solution orientated approach to succeed.· Self-motivated, you take ownership of your work· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.· Teamwork is an integral part of this role.· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.· High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.Travel Percentage: 80% #J-18808-Ljbffr
Product Support Specialist employer: Stryker Corporation
Contact Detail:
Stryker Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Product Support Specialist role. Think about how your skills align with Stryker's values and be ready to share specific examples of your experience.
✨Tip Number 3
Showcase your passion for the role! During interviews, express your enthusiasm for helping others and your commitment to providing top-notch customer service. Let them see that you're not just looking for a job, but a chance to make a difference.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your relevant experience and skills that align with the job description, especially in customer service and technical support.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in training or guiding others, as this will resonate well with us.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, particularly in a clinical or technical setting. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Stryker Corporation
✨Know Your Products Inside Out
As a Product Support Specialist, you'll need to demonstrate a solid understanding of Stryker's Hip and Knee products. Make sure you research the clinical applications and benefits of these products thoroughly. Being able to discuss them confidently will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
This role is all about building relationships with surgeons and hospital staff. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to communicate effectively and resolve issues, as this will be crucial in your interview.
✨Demonstrate Your Technical Know-How
Since you'll be providing clinical and technical support, brush up on your knowledge of robotic-assisted surgery and the Mako robot specifically. If you have any hands-on experience or relevant training, be sure to mention it. This will help you stand out as a candidate who can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to troubleshoot or adapt quickly. Practising your responses will help you articulate your thought process clearly during the interview.
