At a Glance
- Tasks: Support surgical procedures and provide training on innovative medical devices.
- Company: Join Stryker, a leading medical technology company making healthcare better.
- Benefits: Competitive salary, bonuses, healthcare, and career development opportunities.
- Other info: Dynamic team environment with excellent growth potential and support.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Clinical experience, tech-savvy, and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Work Flexibility: Field-based
Why join Stryker?
Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.
This is a fantastic opportunity to join one of Stryker’s fastest growing divisions and the number 1 shoulder company in the UK.
In this technical and clinical role, you will gain hands-on training and experience on the use of Stryker’s Upper Extremity portfolio including robotic surgery with Mako, such as:
- Blueprint planning software
- Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex)
- Latitude EV elbow
to ensure successful surgical outcomes. You will provide clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned accounts.
Clinical and Technical Expertise:
- Complete 101 and 201 training and develop an understanding of all basic procedures.
- Complete Mako training.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Observe and apply practices used to train and guide surgeons and hospital staff.
Account and Territory Management:
- Provide support for Mako robotic procedures and manual upper extremities surgeries.
- Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
What you need:
- Experience of working in a clinical role is beneficial
- Tech savvy and minded
- A driven attitude, people focus and plenty of charisma
- Computer skills, MS Office
- Confident presentation skills
- Excellent anatomy and physiology knowledge
- Demonstrated high achiever who loves to learn and take on challenges
- A background that demonstrates an ability to engage with others, influence, motivate and work hard
- Valid UK Drivers license
What do we offer in return?
- Ability to discover your strengths, follow your passion and own your own career
- In-house product training program
- Field sales training
- Quality products that improve the lives of customers and patients
- A winning team driven to achieve our mission and deliver remarkable results
- Coworkers committed to achieving more and winning the right way
Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gyms and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities. In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.
Who are we?
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.
For more information, please visit our website at www.stryker.com.
Product Support Specialist, Upper Extremities - North West in Preston employer: Stryker Corporation
Stryker is an exceptional employer, offering a dynamic work environment where innovation meets compassion in healthcare. As a Product Support Specialist in the North West, you will benefit from comprehensive training, a supportive team culture, and opportunities for personal and professional growth, all while contributing to life-changing medical advancements. With competitive benefits, including bonuses, wellness programs, and a commitment to employee development, Stryker stands out as a leader in the medical device industry, dedicated to making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist, Upper Extremities - North West in Preston
✨Tip Number 1
Get to know the company inside out! Research Stryker's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills align with the responsibilities of a Product Support Specialist and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product Support Specialist, Upper Extremities - North West in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Product Support Specialist role. Highlight any clinical experience and tech-savviness, as these are key for us at Stryker.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about healthcare and how your background makes you a great fit for our team. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since this role involves working with advanced medical technology, make sure to mention any relevant technical skills or software knowledge you have. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Stryker.
How to prepare for a job interview at Stryker Corporation
✨Know Your Products
Before the interview, dive deep into Stryker's Upper Extremity portfolio. Familiarise yourself with their robotic surgery technology and specific products like the Tornier shoulder solutions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Clinical Experience
If you have any clinical experience, be sure to highlight it during the interview. Discuss specific situations where you provided support or training, as this aligns perfectly with the responsibilities of a Product Support Specialist. Real-life examples can make your application stand out.
✨Demonstrate Your Tech Savviness
Since the role requires a good understanding of technology, prepare to discuss your computer skills and any relevant software you've used. Mention your experience with MS Office and any other tools that could relate to the job, especially those used in surgical settings.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your charisma and people skills to engage them. Remember, this role is about fostering relationships with surgeons and hospital staff, so showing your ability to connect with others is key.
