Product Specialist - Robotic & Manual, North-West in Nottingham

Product Specialist

Work Flexibility: Field-based The Product Specialist is tasked with supporting the growing Stryker Joint Replacement business in the North-West by promoting hip and knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist provides clinical product support to end users with guidance and assistance during Mako surgical procedures. This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own subject/technical discipline in resolving issues as they arrive. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years clinical experience. The right candidate will have the following traits and skills: Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light. Knowledge: Communicates essential benefits of products and their clinical applications. Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM. Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business. Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders. Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget. Achieve sales results in line with the annual sales target and KPI metrics Planning, prioritizing, and executing of required activities and customer support. Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments. Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position. Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship Market observations to strengthen own position and constant analysis of responsible area Address challenges with the customer and develop solutions (with support of RSM/Sales Team) Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills Administration of IT based customer database/CRM-Tool Clinical/Technical Expertise Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures. Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes. Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning. Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately. Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered. Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual). Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect. Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage. Complete JR 101 and 201 training and develop an understanding of all basic manual procedures. Develop ability to competently cover complex primary and revision hip and knee procedures. Key Talents / Skill Requirements Excellent communication skills with proficiency in spoken and written English. Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values. Confidence and persistence. Patience and self-motivation. Analytical and planning skills. Flexible approach to work to adapt to changes. Strong teamwork and networking skills. Commercial and business awareness. Valid driving license. Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues Sales Skills – challenge the customer Assertiveness Service and solution oriented OR experience Learning skills – Ability to apply new skills at any time. Is open to new ideas. Self-employment: High self-organization skills Willingness to travel Positive attitude, a "can do" solution orientated approach to succeed. Self-motivated, you take ownership of your work Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business. Teamwork is an integral part of this role. Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions. High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare. United Kingdom Pay Ranges: United Kingdom: £40,500 - £67,600 GBP Annual En Stryker creemos que la transparencia ayuda a los candidatos a tomar decisiones informadas sobre su próximo paso profesional. La compensación es una parte importante de ese proceso y queremos ser claros sobre cómo se determina la remuneración. La información de compensación publicada para este puesto puede presentarse como un rango salarial o como una cantidad fija, dependiendo del puesto. Además del salario base, este puesto puede ser elegible para compensación variable (como bonos y/o comisiones, cuando corresponda), junto con el paquete completo de beneficios de Stryker. Si desea obtener más información sobre el salario o los beneficios asociados a este puesto, su reclutador o reclutadora estará encantado/a de explicarle los detalles a medida que avance en el proceso de selección. Travel Percentage: 70% Stryker es una de las empresas líderes mundiales en tecnología médica y, de la mano de nuestros clientes, luchamos por mejorar la atención médica. La empresa ofrece una diversa gama de tecnologías médicas innovadoras, como productos reconstructivos, médicos, quirúrgicos, neurotecnológicos y para la columna vertebral, con el propósito de ayudar a las personas de tener vidas más activas y satisfactorias. Los productos y servicios Stryker están disponibles en más de 100 países. Lugar de trabajo flexible Remoto - función le permite trabajar la mayor parte del tiempo hasta el 100% desde un lugar de trabajo alternativo. Estos roles pueden tener expectativas de viaje y debe trabajar dentro del país de la ubicación de la solicitud de trabajo. Trabajo de campo - puede esperar trabajar regularmente desde la mayoría hasta el 100% del tiempo en las instalaciones del cliente y tiene un territorio o expectativa establecidos para viajar dentro de un límite establecido. Casi todos los roles de ventas probablemente se calificarían como trabajo de campo. Presencial - el rol está ubicado al 100% en una instalación de Stryker. Es posible que exista cierta flexibilidad ad hoc según el rol, el nivel y los requisitos del trabajo. Los roles de fabricación y cualquier rol que requiera presencia física en la oficina calificarían en esta categoría. Híbrido - puede esperar trabajar regularmente tanto en un lugar de trabajo alternativo como en una instalación de Stryker. Los roles que son parcialmente remotos o coubicados calificarían como híbridos, y su gerente/supervisor definiría y acordaría la expectativa de estar presencialmente.