Product Support Specialist, Upper Extremities - North West in Newbury

Work Flexibility: Field-based

Why join Stryker? Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. This is a fantastic opportunity to join one of Stryker’s fastest growing divisions and the number 1 shoulder company in the UK.

Responsibilities

• Provide clinical product support to all end users and on-site guidance and assistance during surgical procedures.
• Resolve technical product and service issues as needed.
• Provide training, ongoing in-services, and customer education to assigned accounts.

Clinical and Technical Expertise

• Complete 101 and 201 training and develop an understanding of all basic procedures.
• Complete Mako training.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff.

Account and Territory Management

• Provide support for Mako robotic procedures and manual upper extremity surgeries.
• Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure).
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

Qualifications

• Experience of working in a clinical role is beneficial.
• Tech savvy and minded.
• A driven attitude, people focus and plenty of charisma.
• Computer skills, MS Office.
• Confident presentation skills.
• Excellent anatomy and physiology knowledge.
• Demonstrated high achiever who loves to learn and take on challenges.
• A background that demonstrates an ability to engage with others, influence, motivate and work hard.
• Valid UK Drivers license.

Benefits

• Ability to discover your strengths, follow your passion and own your own career.
• In-house product training program.
• Field sales training.
• Quality products that improve the lives of customers and patients.
• A winning team driven to achieve our mission and deliver remarkable results.
• Co‑workers committed to achieving more and winning the right way.
• Bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym's and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
• Mobile phone, iPad, laptop, and company car or car allowance.
• Travel Percentage: 90%.

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace.
• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary.
• Onsite – Role is 100% located at a Stryker facility.
• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility.

Stryker is one of the world’s leading medical technology companies and together with its customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives.