At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while providing top-notch service to customers.
- Company: Join Stryker, a leading innovator in medical technology with a great workplace culture.
- Benefits: Enjoy competitive pay, travel opportunities, and professional development in a dynamic field.
- Other info: Travel up to 80% within East Anglia, with accommodation provided.
- Why this job: Make a real difference in healthcare by working with advanced medical equipment.
- Qualifications: Degree in engineering or related fields with experience in medical electronics and field service.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Field‑based Field Service Engineer – Permanent Contract – East Anglia (Norfolk, Cambridgeshire, Essex, North London outskirts).
Key Responsibilities
- Maintain professional and profitable repair and preventive maintenance service for Stryker products, ensuring compliance with quality systems and manufacturer specifications.
- Repair and check electronic/mechanical Stryker products, perform annual checks and calibrations per MDR at customer sites.
- Fulfil service contracts with planned maintenance and installation of Stryker systems on customer sites (e. g., Integrated OR).
- Upgrade software & hardware of instruments.
- Deliver technical training to internal and external customers.
- Produce accurate and thorough documentation of service activities for internal and external reference.
- Schedule customer visits in collaboration with Customer Service and ensure traceability of all field‑based products through reporting tools.
- Attend team meetings and deliver presentations to support team development.
- Provide technical support to Product Managers, Sales staff and customers, and IT support for certain instruments.
- Escalate opportunities and issues appropriately; ensure excellent follow‑up on all customer‑initiated issues.
- Ensure service is invoiced when not under warranty.
Qualifications
- Degree in engineering or qualifications in Electrical / Electronic / Telecommunications / Mechanical / Software Technology.
- Fluency in spoken and written technical and medical English; good local language skills.
- Proficient in IT (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
- Minimum 3 years experience in medical electronics with solid mechanical skills.
- Minimum 2 years experience in field‑service environment and administrative/technical IT support.
- Competencies
- Service‑mindful, organised, independent, quality‑confident, persistent, polite, accurate, positive, loyal, good perception.
- Strong relationships & team‑culture contribution.
- Adaptability and self‑motivation.
- Working Conditions & Travel
Work occurs in workshops, hospitals, and theatres.
Engagement with key customers and stakeholders (theatre staff, EBME staff, CSSD staff, procurement, purchasing).
Regular travel within the defined region – up to 80% of time – with accommodation provided/arranged per Stryker travel policy.
About Stryker (Optional)
Stryker is a leading medical technology company that offers innovative products and services in orthopaedics, medical and surgical, and neurotechnology & spine.
The company has been named one of the World’s Best Workplaces.
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Field Service Engineer - East Anglia Region in Newbury employer: Stryker Corporation
Stryker Corporation is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a remote setting while being part of a leading medical communications team. With a strong emphasis on professional development and growth opportunities, employees are encouraged to enhance their skills and advance their careers, all while contributing to meaningful projects that impact healthcare globally.
