Inbound Customer Service Advisor

Location: Sheffield (Hybrid – approx. 50% office requirement)

Working Hours: Monday–Friday, 08:45–17:00

Type: Inbound Calls Only – No Cold Calling

Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team. No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success. You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.

What the day will look like:

• In this role, you will be the first point of contact for customers with day‑to‑day questions about their pension.
• Delivering an excellent customer experience through inbound telephone and written queries.
• Providing accurate, easy‑to‑understand information from our customer and knowledge databases.
• Processing updates to personal information with strong attention to detail.
• Preparing and sending written pension information to members.
• Guiding customers through documentation and forms.
• Setting clear expectations and explaining processes in a supportive, professional manner.
• Working on‑site weekly as part of our hybrid model to benefit from coaching, development, and team support.

How this opportunity is different:

Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

Skills and experience that will lead to success:

• Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
• Active listening and good communication skills.
• A proactive approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Microsoft applications.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, please email ReasonableAccommodations@Aon.com.