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For Companies At a Glance
- Tasks: Maintain and repair Stryker products while providing top-notch customer service.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real difference in healthcare by working with cutting-edge medical technology.
- Qualifications: Degree in engineering or related field, with experience in medical electronics preferred.
- Other info: Dynamic role with 80% travel and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Work Flexibility: Field-based
What we want
- Someone who is self-motivated, independent, adaptable and organised
- Someone who values relationships and contributing to a team culture
- Someone that prioritises the quality standard of their work
What you will do
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability
- Repair and check electronic / mechanical Stryker products
- Do annual check and calibration according to MDR on customer site
- Fulfil Service contracts with planned maintenances
- Installation of Stryker systems on customer site (e.g. Integrated OR)
- Software & Hardware Upgrades
- Delivery of technical Training to internal & external
Reporting
- Efficient and thorough documentation of service activities for internal and external reference
- Scheduling of Customer visits in cooperation with Customer service
- Ensure traceability of all field based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support
- Give technical support to Product Managers and sales staff
- Give technical support to Customers and Sales Department
- Give IT support on certain instruments
- Escalate opportunities and issues appropriately
Head office support
- Ensure excellent follow-up on all customer initiated issues
- Ensure service provided is invoiced if not under warranty
Working conditions
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions
- Responding to Service Complaints as defined
- Turn around time for repairs
- Profitability of the field service business
- Individual objectives as defined annually
What you need
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written (technical and medical) English
- Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience
- Preferred 3 years experience in medical electronics, combined with good mechanical skills
- Minimum 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies (skills, knowledge, requirements)
- Service minded
- Organised
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Travel Percentage: 80%
Field Service Engineer West London & Surrounding Counties employer: Stryker Corporation
Contact Detail:
Stryker Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London & Surrounding Counties
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Practice common interview questions related to service responsibilities and customer interactions. We want you to shine when discussing your experience with Stryker products!
✨Tip Number 3
Showcase your adaptability and organisation skills during interviews. Share specific examples of how you've successfully managed multiple tasks or adapted to changing situations in previous roles. This will demonstrate that you’re the self-motivated candidate we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our culture of quality and collaboration.
We think you need these skills to ace Field Service Engineer West London & Surrounding Counties
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical expertise in medical electronics and any relevant field service experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've maintained quality standards and built relationships in previous roles. We love a good story!
Show Off Your Technical Skills: Since this role involves a lot of technical work, don’t shy away from showcasing your IT knowledge and any relevant software experience. Mentioning your familiarity with tools like Microsoft Office or any specific medical electronics will definitely help you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stryker Corporation
✨Know Your Stuff
Make sure you brush up on Stryker’s products and services. Understand the technical aspects of the role, especially around electronic and mechanical repairs. Being able to discuss specific examples from your past experience will show that you're not just familiar with the theory but can apply it in practice.
✨Show Your People Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your relationship-building skills. Think of examples where you've successfully collaborated with teams or resolved customer issues. Highlighting your service-minded approach will resonate well with the interviewers.
✨Be Ready for Scenarios
Expect situational questions that assess your adaptability and problem-solving skills. Prepare to discuss how you would handle unexpected challenges in the field, such as a malfunctioning device during a critical moment. This will showcase your ability to think on your feet and maintain professionalism under pressure.
✨Organise Your Thoughts
Before the interview, jot down key points about your experience, skills, and achievements that align with the job description. Practising your responses can help you articulate your thoughts clearly and confidently. Remember, being organised reflects the qualities they’re looking for in a candidate!
