Senior Pensions Administrator in Birmingham

Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role with the flexibility to work both virtually and from our Birmingham office – Monday to Friday!

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:
• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

How this opportunity is different

Every day, our colleagues make a difference to people's lives, work with the best, own their potential, and value one another. This unifying goal is at the heart of our identity, and it lives in everything we do. Working virtually and in an office environment provides support during Aon induction through direct interaction with colleagues and trainers, while still offering the flexibility of agile working. The Birmingham office base ensures you are not isolated and benefit from a strong network.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written.
• Strong attention to detail and commitment to provide ongoing quality.
• Effective problem solving and analytical skills, including identifying solutions and making recommendations.
• Ability to effectively plan, prioritise and execute tasks, including the ability to adapt to shifting priorities, demands and timelines.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. In addition to our comprehensive benefits package, we encourage an inclusive workforce and allow you to manage your wellbeing and work/life balance in a smart working environment. All colleagues enjoy two "Global Wellbeing Days" each year. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.