Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer

The Client Onboarding Quality Control Officer (QC Officer) is responsible for onboarding new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for Strutt & Parker Business Lines. The QC Officer will undertake due diligence to understand the AML risks within non-transactional and transactional client relationships to ensure that appropriate Know Your Customer (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards. The QC Officer will oversee quality control of the KYC files (CAC forms/Escalations), support the Manager with KYC queries, priority KYC files and management information (MI). The QC Officer will provide feedback to analysts and specialists to assist with identifying gaps in knowledge for training.

Responsibilities

• Complete due diligence on new and existing accounts to ensure compliance with BNP Paribas group AML/KYC policies, including performing and recording the results of searches and sanction checks.
• Proactively resolve ad-hoc queries related to all aspects of AML analysis.
• Establish and maintain trusted relationships with clients to facilitate and accelerate the onboarding process where required.
• Provide guidance to the front office and Client Onboarding Analysts regarding onboarding policies and account initiation.
• Perform periodic reviews of accounts as required by the onboarding policies.
• Participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
• Proactively resolve queries from the front office and Compliance Team, highlighting and escalating issues in a timely manner.
• Establish and maintain effective relationships with front office staff and the Compliance Team.
• Record accurate information on QC results and feedback to team leaders and analysts/specialists.
• Provide structured feedback to team members to improve the quality of KYC, including CAC forms.
• Assist the Team Lead in the design, implementation and documentation of QC processes and procedures, including input into the operation of the new QC function.

Key Deliverables

• Complete due diligence on new and existing accounts to ensure compliance with BNP Paribas group AML/KYC policies, including performing and recording searches and sanction checks.
• Proactively resolve ad-hoc queries related to all aspects of AML analysis.
• Establish and maintain trusted relationships with clients to facilitate and accelerate onboarding processes.
• Provide guidance to the front office and Client Onboarding Analysts regarding onboarding policies and account initiation.
• Perform periodic reviews of accounts as required by onboarding policies.
• Participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
• Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
• Establish and maintain effective relationships with front office staff and the Compliance Team.
• Record accurate information on QC results and feedback results to team leaders and analysts/specialists.
• Provide structured feedback to other team members to improve quality of KYC including CAC forms.
• Assist the Team Lead in the design, implementation and documentation of QC processes and procedures, including input into the operation of the new QC function.

Person Specification

Essential Experience

• Demonstrable experience undertaking client due diligence, including completing independent searches and sanction checks.
• Experience interpreting policies and procedures associated with AML regulations.
• Working knowledge of third-party global information sources used to complete client due diligence searches.
• Excellent written and verbal communication skills.
• Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
• Interest or working knowledge of commercial real estate investment markets (preferred, but not required).

Personal Qualities

• Personable and people-oriented.
• Principled and self-assured.
• Strong communicator.
• Able to multitask and manage tight timelines and deliverables.
• Able to prioritize and work in an organized fashion.
• Able to work under pressure and with a heavy workload.
• Extremely detail oriented.
• Open to change and future-oriented.
• Creative thinker able to make well thought-out decisions.
• Responsive to clients and colleagues.
• Commercially astute.

Benefits

• Health & Leisure: 25 days annual leave + public holidays (option to purchase up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events, perks at work.
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long-term disability), interest-free season ticket loan, bonus scheme eligibility, share incentive plan, financial and mortgage advice.

Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.