Strutt & Parker - Portfolio Administrator, Harrogate and/or Northallerton

The Role

We are seeking a proactive and organised Portfolio Administrator to join our Yorkshire team based in our Harrogate and/or Northallerton offices. This is a key support role, focused on handling tenant maintenance requests, coordinating contractors and ensuring all repairs and property works are followed through to completion. You will be responsible for a portfolio of client properties, to ensure the effective management of the properties, tenants and contractors.

• Please note, whilst we expect this role to be a Monday‑Friday commitment, we are open to this role being part-time i.e. with shortened hours on some/all days but with a minimum commitment of 30 hours per week, but will consider 25 hours for the right candidate.

Responsibilities

• “End to end” co-ordination of ad hoc property maintenance and repairs.
• Monitoring of Property Management system to ensure timely delivery of routine compliance works on let property.
• This will require the candidate to;
• Obtaining quotes and relevant documentation from contractors
• Use Property Management system to maintain accurate record of work orders, communications and invoices
• Scheduling of works and liaison with stakeholders e.g. tenants
• Ensure repairs and maintenance and undertaken in accordance with Health & Safety Regulations
• Follow up to ensure timely and satisfactory completion
• Cross-checking of invoices
• Update Property Management system to ensure completion of compliance tasks and recurring reminders appropriately diarised.
• Collation of tenancy documentation including drafting tenancy agreements and create new entries and/or updating portfolio and property details on the Property Management system
• Managing utility contracts and internal recharging
• Assisting with the landlord and tenant relationships for existing clients including general property administration

Person Specification

• Ideally you will be ARLA qualified or willing to work towards this qualification
• IOSH qualified or willing to undertake IOSH training and any other required internal/external training
• Prior experience with residential lettings and/or rural property management
• Commercially astute, practically minded and hands on
• Have a good understanding of property, construction and repairs, including the working parts of property e.g. central heating systems, etc.
• Diligent, organised and process driven
• Conscientious, positive and team-minded with excellent people skills
• Proficient in MS Office (Word, Excel, Outlook, Teams)
• Must hold full, valid driving licence

Benefits

• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.