At a Glance
- Tasks: Onboard new clients and ensure compliance with AML regulations while maintaining quality control.
- Company: Join Strutt & Parker, a leader in residential and rural property services.
- Benefits: Enjoy 25 days annual leave, health perks, and a vibrant company culture.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring client onboarding is smooth and compliant.
- Qualifications: Experience in client due diligence and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
The Client Onboarding Quality Control Officer (QC Officer) is responsible for onboarding new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for Strutt & Parker Business Lines. The QC Officer will undertake due diligence to understand the AML risks within non-transactional and transactional client relationships to ensure that appropriate Know Your Customer (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards. The QC Officer will oversee quality control of the KYC files (CAC forms/Escalations), support the Manager with KYC queries, priority KYC files and management information (MI). The QC Officer will provide feedback to analysts and specialists to assist with identifying gaps in knowledge for training.
Responsibilities
- Complete due diligence on new and existing accounts to ensure compliance with BNP Paribas group AML/KYC policies, including performing and recording the results of searches and sanction checks.
- Proactively resolve ad-hoc queries related to all aspects of AML analysis.
- Establish and maintain trusted relationships with clients to facilitate and accelerate the onboarding process where required.
- Provide guidance to the front office and Client Onboarding Analysts regarding onboarding policies and account initiation.
- Perform periodic reviews of accounts as required by the onboarding policies.
- Participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
- Proactively resolve queries from the front office and Compliance Team, highlighting and escalating issues in a timely manner.
- Establish and maintain effective relationships with front office staff and the Compliance Team.
- Record accurate information on QC results and feedback to team leaders and analysts/specialists.
- Provide structured feedback to team members to improve the quality of KYC, including CAC forms.
- Assist the Team Lead in the design, implementation and documentation of QC processes and procedures, including input into the operation of the new QC function.
Key Deliverables
- Complete due diligence on new and existing accounts to ensure compliance with BNP Paribas group AML/KYC policies, including performing and recording searches and sanction checks.
- Proactively resolve ad-hoc queries related to all aspects of AML analysis.
- Establish and maintain trusted relationships with clients to facilitate and accelerate onboarding processes.
- Provide guidance to the front office and Client Onboarding Analysts regarding onboarding policies and account initiation.
- Perform periodic reviews of accounts as required by onboarding policies.
- Participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
- Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
- Establish and maintain effective relationships with front office staff and the Compliance Team.
- Record accurate information on QC results and feedback results to team leaders and analysts/specialists.
- Provide structured feedback to other team members to improve quality of KYC including CAC forms.
- Assist the Team Lead in the design, implementation and documentation of QC processes and procedures, including input into the operation of the new QC function.
Person Specification
Essential Experience
- Demonstrable experience undertaking client due diligence, including completing independent searches and sanction checks.
- Experience interpreting policies and procedures associated with AML regulations.
- Working knowledge of third-party global information sources used to complete client due diligence searches.
- Excellent written and verbal communication skills.
- Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
- Interest or working knowledge of commercial real estate investment markets (preferred, but not required).
Personal Qualities
- Personable and people-oriented.
- Principled and self-assured.
- Strong communicator.
- Able to multitask and manage tight timelines and deliverables.
- Able to prioritize and work in an organized fashion.
- Able to work under pressure and with a heavy workload.
- Extremely detail oriented.
- Open to change and future-oriented.
- Creative thinker able to make well thought-out decisions.
- Responsive to clients and colleagues.
- Commercially astute.
Benefits
- Health & Leisure: 25 days annual leave + public holidays (option to purchase up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events, perks at work.
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long-term disability), interest-free season ticket loan, bonus scheme eligibility, share incentive plan, financial and mortgage advice.
Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer in London employer: Strutt & Parker
Strutt & Parker is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture enriched with social events and a commitment to diversity and inclusion. As a Client Onboarding Quality Control Officer, you will benefit from comprehensive health and financial perks, including generous annual leave, pension schemes, and opportunities for continuous learning in a supportive environment. Located in a dynamic sector, this role provides a unique chance to engage with clients while ensuring compliance and quality in a collaborative team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Strutt & Parker. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for interviews by brushing up on AML/KYC regulations. Show us you know your stuff and can handle the nitty-gritty of client onboarding with confidence.
✨Tip Number 3
Practice your communication skills! As a QC Officer, you'll need to explain complex policies clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the QC Officer role. Highlight your experience with client due diligence and AML regulations, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use clear and concise language in your application. We want to see how you express yourself, so let your personality shine through!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve dealt with KYC processes or compliance. This will help us see how your background aligns with the responsibilities of the QC Officer position.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Strutt & Parker
✨Know Your AML/KYC Stuff
Make sure you brush up on your knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Familiarise yourself with the specific policies and procedures that Strutt & Parker follows, as this will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
As a Client Onboarding Quality Control Officer, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully resolved queries or built relationships in previous roles. This will demonstrate your strong communication skills and ability to work collaboratively.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has helped you catch errors or improve processes. You might even want to bring along a sample of your work that showcases your attention to detail.
✨Prepare for Process Improvement Questions
Expect questions about how you would approach developing and implementing new KYC processes. Think of examples from your past experiences where you've contributed to process improvements, and be ready to discuss your creative thinking and problem-solving skills.
