Strutt & Parker - Senior Property Manager (Maternity Cover)

An exciting opportunity for an experienced Senior Property Manager to join our lettings team in London.

Responsibilities

• Manage an allocated portfolio of properties, providing efficient and accurate administrative and day-to-day management.
• Keep fully compliant with up-to-date lettings legislation and best practice procedures, referring to Team Manager as necessary.
• Act as central contact for landlords, tenants and S&P team members during active tenancies.
• Provide excellent customer service to landlords, tenants and internal team members within S&P.
• Manage 75-130 properties.
• Check all invoices and authorize for payment within 48 hours of receipt in the office.
• Manage supplier statements to ensure payment is made promptly.
• Perform property visits using Inventory Base software during active tenancies.
• Send visit reports to landlords and manage issues resulting from the visit.
• Ensure both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement.
• Negotiate tenancy renewals and produce memorandum of agreements for signature.
• Accept and confirm that correct notices have been served by both Landlord and Tenant.
• Draw up all legal notices on behalf of the Landlord and process them efficiently and effectively.
• Prepare communications and administer for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy.
• Ensure the inventory report is kept up to date during the tenancy with any amendments to the property captured.
• Arrange inventory checkouts and communicate to both Landlord and Tenant.
• Deal with all associated administration to agree with both parties proposed deposit deductions and deposit return.
• Raise and submit TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen.
• Organise gas safety records and electrical certificates and ensure smoke and carbon monoxide alarms are installed following all legislation.
• Organise and follow up any insurance claim on behalf of the Landlord where necessary.
• Deal with tenant and client queries regarding property matters.
• Consult and update Team Manager and Lettings Office Head where necessary.
• When required, welcome visitors and deal with them as appropriate.
• Attend Lettings and team meetings.
• Notify Team Manager of any potential property issues.
• Support and assist the team on the daily running of another portfolio in the absence of other team members.
• Maintain paperless filing system – ensuring accurate and up to date.
• Keep databases up to date including Reapit.
• Proactively maintain own legal knowledge and comply with all Lettings legislation.
• Ensure the necessary processes and procedures are in place to support compliance.
• Ensure accurate data entry and any missing data is obtained and incorrect data corrected.
• Actively assist wherever possible with training of less senior team members, helping to ensure everyone is implementing correct processes.
• Undertake a proactive mind-set with regards to all tasks to ensure all clients, not only within your own portfolio, are receiving an outstanding service level.
• Seek out to assist the team & manager(s) when you are not busy.
• Undertake audits & projects for the team, not necessarily relating directly to your portfolio.
• Oversee the Property Management department, when the Team Manager is away.
• Consider and put forward new ideas to streamline processes for the department.

Person specification

• Educated to GCSE level or equivalent as a minimum.
• At least 3 years’ experience within a similar role.
• A smart appearance and professional approach is essential.
• Uphold the values of the company within the department.
• Be a positive role model for more junior members of the department.
• Excellent communication skills.
• Customer-focused with commitment to maintaining excellent service standards at all times.
• Must possess a composed manner in order to be able to work under pressure and problem solve.
• Organised and systematic – ability to prioritise workloads.
• Ability to meet deadlines.
• An understanding of confidentiality issues and the use of discretion.
• Accuracy and attention to detail.
• Specified processes and routines, work to a fast paced environment.
• Good working knowledge of IT systems.

Benefits

• Health Cash Plan, 25 days annual leave + public holidays (the option to purchase up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
• Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.