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For Companies At a Glance
- Tasks: Coordinate helpdesk operations and manage CAFM systems for a busy facilities management environment.
- Company: Join a well-established Facilities Management service provider with a supportive culture.
- Benefits: Competitive pay, stable contract, and opportunities for professional growth.
- Why this job: Be the key player in enhancing service delivery and making a real impact.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Dynamic role with potential for long-term career development.
The predicted salary is between 11 - 16 £ per hour.
We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment.
Key Responsibilities
- Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
- Handle incoming calls and emails efficiently, ensuring a professional and timely response
- Plan and schedule PPM activities for engineering teams and specialist supply partners
- Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
- Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
- Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
- Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
- Proactively identify and help implement innovations and process improvements to enhance contract performance
- Build and maintain strong working relationships with internal teams, clients, and external suppliers
- Obtain supplier quotations and upload them onto internal systems for client approval
Skills & Experience Required
- Previous experience in a Facilities Management helpdesk or coordination role
- Strong working knowledge of CAFM systems
- Excellent communication and customer service skills
- Ability to prioritise workload in a reactive environment
- Confident liaising with engineers, subcontractors, and senior management
- Strong attention to detail and administrative skills
What’s On Offer
- Opportunity to work with a major FM service provider
- Stable contract with long-term potential
- Professional, supportive working environment
If you’re an organised and proactive FM professional looking for your next opportunity, we’d love to hear from you. Apply today or contact us for more information.
Locations
Helpdesk Coordinator in Cheshire, Warrington employer: Strutmasters
Contact Detail:
Strutmasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the lookout for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of CAFM systems and be ready to discuss how you've handled reactive tasks in the past. We want you to showcase your organisational skills and ability to communicate effectively with engineers and clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Helpdesk Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Management and your familiarity with CAFM systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and professionally. Whether it’s in your CV or cover letter, we want to see that you can handle calls and emails like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Strutmasters
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them in previous roles. This will show that you're not just familiar with the software, but that you can leverage it effectively in a fast-paced environment.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully managed communications in past positions. Think about times when you had to liaise with engineers or clients and how you ensured everyone was on the same page. Clear, confident communication is key!
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks in a busy environment. You might want to share specific strategies you use to manage workload and ensure that all reactive requests are handled efficiently. This will highlight your ability to stay organised under pressure.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a sudden influx of reactive requests or a miscommunication with a subcontractor. Think through these scenarios beforehand so you can provide thoughtful, structured responses that showcase your problem-solving skills.
