At a Glance
- Tasks: Coordinate helpdesk operations and manage CAFM systems for a key client contract.
- Company: Join a well-established Facilities Management service provider with a supportive culture.
- Benefits: Competitive pay, stable contract, and a professional working environment.
- Other info: Great opportunity for career growth and long-term potential.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced setting.
- Qualifications: Experience in Facilities Management and strong communication skills required.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract.
Location: Warrington | Pay: £13.47 p/h | Hours: 40 per week | Duration: Temporary – 2 months
This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment.
Key Responsibilities- Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
- Handle incoming calls and emails efficiently, ensuring a professional and timely response
- Plan and schedule PPM activities for engineering teams and specialist supply partners
- Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
- Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
- Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
- Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
- Proactively identify and help implement innovations and process improvements to enhance contract performance
- Build and maintain strong working relationships with internal teams, clients, and external suppliers
- Obtain supplier quotations and upload them onto internal systems for client approval
- Previous experience in a Facilities Management helpdesk or coordination role
- Strong working knowledge of CAFM systems
- Excellent communication and customer service skills
- Ability to prioritise workload in a reactive environment
- Confident liaising with engineers, subcontractors, and senior management
- Strong attention to detail and administrative skills
- Opportunity to work with a major FM service provider
- Stable contract with long-term potential
- Professional, supportive working environment
If you’re an organised and proactive FM professional looking for your next opportunity, we’d love to hear from you. Apply today. Contact us for more information.
Helpdesk Coordinator in Warrington employer: Strutmasters.com
Join a leading Facilities Management service provider in Warrington, where you will thrive in a dynamic and supportive work environment. With a focus on professional development and a commitment to innovation, this role offers the chance to enhance your skills while contributing to high-quality service delivery. Enjoy a stable contract with long-term potential, making it an excellent opportunity for those seeking meaningful employment in a collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk Coordinator roles and practice your responses. Highlight your experience with CAFM systems and your ability to handle reactive tasks efficiently.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed PPM records or scheduled activities in a busy environment. This will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Facilities Management and your familiarity with CAFM systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we like to see!
How to prepare for a job interview at Strutmasters.com
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your previous experience with these systems and how you've used them to manage tasks effectively. This will show that you're not just familiar, but confident in using the tools they'll expect you to handle.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past work where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to prioritise in a busy environment.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your customer service skills and ability to liaise with various stakeholders.
✨Be Proactive About Improvements
Think about any process improvements you've implemented in previous roles. Be prepared to discuss how you identified issues and what steps you took to enhance performance. This shows that you're not just a doer, but also someone who thinks critically about how to improve operations.
