At a Glance
- Tasks: Deliver exceptional customer service and manage account-related queries.
- Company: Join a vibrant team focused on customer satisfaction.
- Benefits: Flexible part-time hours and a supportive work environment.
- Other info: Opportunity to grow in a dynamic and professional setting.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 29250 - 35750 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where your communication skills can make a real difference? We are currently looking for a Charging Service Representative to join our vibrant and dynamic team.
Hours of work: PART TIME - LATE SHIFT (4:30pm - 8pm) FULLY FLEXIBLE - ANY 5 OUT OF 7 DAYS.
This role focuses on understanding customer needs and taking appropriate action in line with established SOPs, policies, and quality standards. It requires maintaining professionalism, adhering to schedules, and contributing to departmental KPIs. The position also supports continuous improvement through effective feedback and ensures full compliance with Health and Safety regulations while promoting a respectful and professional working environment.
Key responsibilities include:
- Registering new accounts
- Administering existing accounts
- Processing payments and recurring payment setups
- Reviewing vehicle passage images for classification
- Handling general enquiries
- Managing Penalty Charge Notices
- Processing appeals and representations
- Responding to complaints across phone, email, and written correspondence
The ideal Charging Service Representative will have:
- Excellent communication skills, both written and verbal
- Previous experience in customer service or call centres is preferred
- A proactive approach with the ability to problem-solve effectively
- The ability to work well both independently and as part of a team
- Good organisational skills and attention to detail
Customer/Charging Service Representative in Runcorn employer: Strukta Group Ltd
Strukta Group Ltd is an exceptional employer for aspiring Protection Advisers, offering a dynamic and supportive work culture in the vibrant area of Hammersmith. With a focus on employee growth, you will benefit from warm leads and daily support, allowing you to thrive in a high-performance environment while building a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer/Charging Service Representative in Runcorn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Strukta Group Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Strukta Group Ltd and let us see your personality shine through!
We think you need these skills to ace Customer/Charging Service Representative in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Strukta Group Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Strukta Group Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Strukta Group Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Strukta Group Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Strukta Group Ltd will surely appreciate.
