Location – East Midlands
About the Role
adi Environmental Services is looking for an experienced and commercially driven Senior Account Manager to join our team, covering the East Midlands region.
This is a varied role combining the management and development of existing customer accounts with opportunities to grow new business. You will be responsible for delivering contractual water treatment services, providing technical consultancy and helping customers improve the efficiency, safety and performance of their water and steam systems.
Working closely with customers, internal teams and colleagues across adi Group, you will build strong relationships, identify opportunities to develop existing accounts and deliver solutions that add real value to our customers.
Approximately 60% of your time will be focused on contractual service delivery and account management, with the remaining 40% dedicated to new business development and up‑selling opportunities.
Specifically, your key responsibilities will include:
- Manage and deliver contractual water treatment obligations, ensuring all agreed services are completed on time and to the required standard.
- Analyse water quality across customer systems, interpret results and provide recommendations to improve system efficiency and integrity.
- Provide technical consultancy and advice on water and steam quality, helping customers reduce energy consumption, maintenance costs and plant downtime.
- Carry out customer site visits, audits and consultancy services, ensuring all health, safety and site requirements are met.
- Build and maintain strong relationships with existing customers, providing excellent customer service and identifying opportunities to develop accounts.
- Identify and maximise opportunities for additional product and service sales within existing customer contracts.
- Generate new business opportunities, follow up pre‑qualified leads and proactively convert proposals into orders.
- Prepare and present service proposals based on customer requirements.
- Maintain an effective sales pipeline, ensuring opportunities, quotations and forecasts are accurately recorded.
- Work closely with the Regional Manager, Business Development Managers and wider adi Group teams to support business growth.
- Monitor competitor activity and market trends to identify potential opportunities.
- Ensure all activities comply with company procedures, environmental requirements and health and safety standards.
About you
We would like to hear from you if you have:
- Experience in account management, technical sales or business development, ideally within water treatment, chemical treatment or industrial services.
- Knowledge of industrial water treatment, water systems or steam quality would be advantageous.
- Strong commercial awareness and the ability to identify and develop new business opportunities.
- Excellent relationship‑building and customer service skills.
- The ability to understand technical requirements, analyse information and recommend effective solutions.
- Strong communication, presentation and negotiation skills.
- Good organisational skills, with the ability to manage your own workload and sales pipeline.
- A proactive and commercially driven approach, with a focus on achieving targets and delivering customer satisfaction.
- A full UK driving licence and willingness to travel throughout the East Midlands region.
The Benefits
- The adi Pit Stop – savings and discounts portal with Reward Gateway
- Enhanced Employee assistance programme
- Cycle to work scheme
- Employee referral bonus of £500 for every successful new employee
- Company‑wide Christmas party for employees and partners
Other organisations may call this role a Key Account Manager, Technical Account Manager, Business Development Manager, Water Treatment Account Manager or Technical Sales Manager.
adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees is free from the effects of bias and prejudice.
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