Reports to: Head of Estates and Facilities
Accountable to: Executive Corporate Director
Contracted hours: 35 Hours per week
Role Summary
The Facilities Supervisor is responsible for the day-to-day coordination, supervision and management of the Facilities and Gardening teams across the Hospice estate, ensuring the delivery of a safe, compliant and well-maintained environment for patients, visitors, staff and volunteers.
The overall Willowbrook Hospice estate comprises the following locations; Willowbrook Hospice, The Living Well Building, and 12 retail locations in the St Helens and Merseyside area, (it is possible that the number of retail locations may change over time).
Working autonomously, the postholder will oversee operational facilities activities, coordinate planned and reactive works, manage minor estate improvement projects, and maintain accurate project documentation and reporting through the Hospice’s management systems. The role will act as a key link between operational teams, contractors and stakeholders, ensuring work is delivered to agreed standards, timescales and budgets.
The Facilities Supervisor will provide line management to the facilities team, supporting team performance, monitoring service delivery and identifying opportunities for continuous improvement across facilities operations. Regular reporting and communication with the Head of Estates will be required, providing updates on project progress, operational performance, compliance activity and any emerging risks or issues.
In carrying out their duties, the postholder will uphold the philosophy and values of the Hospice at all times, acting in a manner that maintains public trust and confidence while supporting the delivery of high-quality facilities services across the organisation.
Key Responsibilities
Support the Head of Estates with the recruitment, induction, training and development of Facilities and Gardening staff and volunteers.
Provide first-line management of the Facilities and Gardening teams, including performance management, absence management, staff development, appraisals and ensuring compliance with mandatory training requirements.
Coordinate day-to-day facilities operations, allocating resources and prioritising workloads to ensure effective service delivery across the Hospice estate.
Maintain accurate staffing records and submit payroll information within required timescales.
Support budget planning and monitor department expenditure, procurement activities and supplier invoices to ensure value for money and budget adherence. Manage project budgets in accordance with planned or reactive maintenance projects.
Lead the end-to-end delivery of facilities maintenance, refurbishment and improvement projects, including planning, budgeting, contractor management, risk management, stakeholder engagement and progress reporting.
Monitor the organisations compliance with all relevant legislation, regulatory requirements and organisational policies, including Health & Safety, Fire Safety, COSHH, LOLER, PUWER, Legionella, asbestos management and CQC standards.
Maintain Estates and Facilities compliance records, ensuring inspections, audits, statutory testing and monthly compliance programmes are completed and documented.
Manage planned preventative maintenance and reactive maintenance programmes, ensuring works are delivered efficiently, safely and in accordance with service standards.
Manage relationships with contractors and suppliers, including procurement, contractor induction, performance monitoring, SLA management and ensuring compliance with Health & Safety and Information Governance requirements.
Oversee departmental assets, vehicles, equipment, stock and storage areas, ensuring appropriate maintenance, auditing and inventory control arrangements are in place.
Conduct regular inspections and audits of buildings, grounds, plant and equipment, ensuring risks, defects and non-compliance issues are identified, reported and resolved.
Coordinate facilities support services for operational departments and ensure estate-related requests are responded to promptly and effectively, using information gathered from the Hospice’s reporting systems.
Champion environmental sustainability initiatives and identify opportunities to improve efficiency and reduce environmental impact across the estate.
Produce regular reports for the Head of Estates, providing updates on operational performance, compliance, projects, budgets, risks and improvement activities.
Participate in regular team meetings to drive performance and delivery of staff, Carry out audits and organisational projects as required and provide out-of-hours management support when necessary.
This list of duties is not intended to be exhaustive. The post holder will be expected to be flexible in their approach to the role, and it is likely that the role will evolve over time in consultation with the post holder.
General
We expect all employees to act in a way that is representative of our Values: Accountable, Integrity, Compassionate, Trustworthy and Skilled
Through the course of employment, the post holder may become aware of information relating to patients, volunteers and staff; employees are expected to treat all such information as confidential.
Employees are required to complete and maintain all mandatory training relevant to their role and to participate in any additional training identified as necessary during their employment, ensuring ongoing competence and compliance.
Act as a positive ambassador for Willowbrook Hospice, demonstrating professionalism, compassion, and a welcoming approach in all interactions.
Promote and uphold the Hospice's commitment to Equality, Diversity and Inclusion, contributing to an inclusive environment and supporting the elimination of discrimination, inequality, and disadvantage for patients, colleagues, volunteers, and stakeholders.
Develop an understanding of the unique and complex nature of the hospice environment, including the challenges and sensitivities associated with palliative and end-of-life care. Promote a culture of compassion, empathy, dignity, and understanding in all interactions, supporting colleagues, patients, families, and volunteers in line with the Hospice's values and ethos.
This job description is not exhaustive and may be changed/amended by the employer to meet the requirements of the business.
The postholder is expected to agree to any other reasonable requests made by the Head of Estates and Facilities or the wider hospice leadership team
Job Overview
Job Title
Job Type
Part-time, Permanent
Facilities Management, Health, Medical and related
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