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- Tasks: Lead client success for top law and accounting firms, driving growth and satisfaction.
- Company: Join a fast-growing startup revolutionising legal tech with innovative visual solutions.
- Benefits: Competitive salary, generous PTO, remote-first culture, and learning opportunities.
- Why this job: Make a real impact in transforming how professionals work with complex information.
- Qualifications: 3+ years in customer success, strong relationship-building skills, and a consultative approach.
- Other info: Dynamic environment with regular socials and a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals work with complex information. Taking what’s traditionally found in impenetrable, text-based legal documents, StructureFlow enables users to dynamically collate, visualise and model information holistically, enabling professionals to cut through complexity through the power of visual working.
StructureFlow has secured Series A funding, we are growing fast and are at an exciting stage of scaling up. We have great traction today, working with over 50 highly engaged international law firms including 3/5 of the UK Magic Circle and a sizable segment of the US AMLAW 200.
The users of our platform are leading lawyers, accountants and finance professionals who have rigorous standards in terms of the approach to their work and the technology they use to help them accomplish it. You will be someone who can immerse themselves fully in the challenges faced by our clients and create solutions that delight them, helping make StructureFlow an indispensable product in their toolkit.
At StructureFlow, we foster a dynamic, collaborative, global culture where innovation thrives.
As a Senior Client Success Manager, you will be the strategic lead in helping our largest law firms, accounting firms, and PE clients adopt and expand their use of our SaaS solutions. You will leverage your deep understanding of legal tech, client needs, and change management to build trust, deliver results, and drive user engagement. You’ll work closely with other team members, collaborating to expand our market footprint while ensuring exceptional client relationships. Your client focus will be essential to our growth and customer retention.
You will:
- High-Value Clients: Manage a portfolio of high-value clients and work closely with key client contacts and executive stakeholders to strategically drive growth and maximize client value.
- Relationships: Take full ownership of your client relationship, including onboarding, implementation, training, adoption, retention, and satisfaction. You will act as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Client leadership: Manage senior-level stakeholders, guiding them towards success through influence and rapport-building. Lead Quarterly Business Reviews (QBRs) and renewals, aligning accounts with overarching strategic goals.
- Issue Resolution: Handle escalated client issues, working with cross-functional teams to resolve problems and escalate to the Head of Client Success or CPO/CRO when necessary.
- Opportunities for improvement: Collaborate with the Head of Client Success and wider team to implement best practices and scale client engagements effectively. Use data insights to foster growth and expand into new verticals and regions.
- Deep client understanding: Develop deep understanding of each client\’s goals, workflows, and pain points. You will use a consultative approach to help clients overcome issues and achieve their goals.
- Day-to-day contact: Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Drive engagement and adoption: Proactively identify opportunities to enhance client satisfaction and drive product adoption. Analyze client data and usage patterns to uncover insights and recommend strategic initiatives.
- Pilot support: Work closely with the sales team to deliver successful outcomes for both the client and StructureFlow, providing a seamless experience from trial to full service.
- Partner with Product: Partner closely with the product team to ensure client perspectives and pain points are incorporated into the roadmap and that enhancements are communicated and demonstrated to the client, clearly showing the value they bring to their specific use cases.
- Metrics and advocacy: Work with sales and marketing teams to boost customer referrals and develop case studies. Maintain and analyze customer-success metrics and data to drive continuous improvement.
You will have:
- A minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
- Engaging, friendly and professional consultative approach – you will be comfortable with building relationships with clients and querying them to uncover their needs and challenges, proactively identifying opportunities to enhance satisfaction and adoption.
- Proven experience in building and maintaining strong client relationships, with a history of driving user engagement and product adoption through trials and full service.
- Excellent skills in verbal and written communications, strategic planning, and project management.
- Analytical, process-oriented and data-driven mindset– you will be comfortable analyzing usage patterns and metrics to drive action.
- Active team player, self-starter, and multitasker who can quickly adjust priorities and work effectively across multiple departments in a deadline-driven environment.
- Ability to create and deliver engaging content (e.g., demos, trainings, videos, campaigns) that has led to measurable client success.
- Experience managing and influencing senior stakeholders, demonstrating leadership in driving change management and user success.
- Strong collaborative mindset with the ability to work closely with sales, product, marketing, and engineering teams to enhance the customer experience.
It would be a bonus if you also have:
- Background in legal tech is highly desirable.
- Experience in working on a canvas-based application or visual collaboration tool
- Strong understanding of legal processes and terminology.
- Experience of working with AI technologies such as NLP or Open AI
- Competitive salary
- Opportunity to join a dynamic, early-stage startup in our mission to become the critical infrastructure for transactions of the future.
- Generous PTO policy
- High impact work that really matters – success in this role will drive our company forwards and have an outsized impact on our business and our clients
- Flexible working – we are remote-first with a bright central London office for those who want to use it.
- Learning and development budgets and support
- Regular socials and events for the whole company
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Senior Client Success Manager employer: StructureFlow
Contact Detail:
StructureFlow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Client Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on client success strategies and how you've driven user engagement in the past. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Be proactive! If you see a company you're interested in, reach out directly. Express your enthusiasm for their mission and how you can contribute to their growth. A personal touch can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to leverage our website! Apply through StudySmarter to access exclusive job opportunities and resources that can help you prepare for interviews. We’re here to support you every step of the way!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client relationships and SaaS solutions, showing us how you can bring value to our team.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and stakeholders, demonstrate your excellent verbal and written communication skills. Use clear examples from your past experiences to illustrate how you've successfully engaged with clients.
Highlight Your Analytical Mindset: We love data-driven decision-making! Share instances where you've used analytics to improve client satisfaction or drive product adoption. This will show us that you understand the importance of metrics in client success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at StructureFlow.
How to prepare for a job interview at StructureFlow
✨Know Your Clients
Before the interview, research the types of clients StructureFlow works with, especially those in the legal and finance sectors. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of a Senior Client Success Manager.
✨Showcase Your Consultative Skills
Prepare to discuss specific examples where you've successfully built relationships and driven user engagement. Highlight your consultative approach and how it has led to measurable client success, as this is crucial for the role.
✨Be Data-Driven
Familiarise yourself with key metrics that are important in customer success roles. Be ready to talk about how you've used data insights to improve client satisfaction and drive product adoption in your previous positions.
✨Collaborate and Communicate
Emphasise your ability to work cross-functionally with teams like sales, product, and marketing. Prepare examples of how you've effectively communicated client needs and collaborated to enhance the customer experience.
