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- Tasks: Join our ICT team as a Service Desk Analyst, troubleshooting IT issues and supporting major projects.
- Company: Be part of Stroud District Council, a dynamic and ambitious organisation committed to modernisation.
- Benefits: Enjoy a competitive salary, excellent pension scheme, hybrid working, and a focus on employee wellbeing.
- Why this job: This role offers hands-on experience in IT support while contributing to impactful community projects.
- Qualifications: Experience in IT support, service desk management, and strong customer rapport-building skills required.
- Other info: We value diversity and encourage applications from all backgrounds; DBS checks are mandatory.
The predicted salary is between 27711 - 32654 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ0132
Date posted: 27/01/2025
Apply by: 09/02/2025
Location: Ebley Mill - Stroud
Salary: £27,711, rising to £32,654 (subject to development within the role)
Package: Excellent pension scheme, Flexi Working Scheme, Hybrid working approach, Employee Wellbeing Offer.
Contractual hours: 37
Basis: Permanent
Job category/type: ICT
A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support our modernisation and re-design plan.
About the role:
The Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues. We are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements.
About you:
We’re looking for someone who has experience in working in an IT environment across a number of different services or departments and is able to build and maintain rapport with internal customers at ease. You will also have:
- Practical experience of supporting a customer base (450+) using Microsoft products operating in a complex environment with many line of business solutions.
- Service desk experience of managing a service desk function, preferably using ITIL service delivery methodology.
- The ability to provide effective and timely resolutions to a range of routine and complex ICT problems.
- The ability to drive and have access to a car is required for this role.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientations, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. In line with the Council’s duty to protect children and adults in a vulnerable situation from harm, we are obliged to assess the suitability of individuals for certain posts by undertaking DBS Checks.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.
Service Desk Analyst employer: Stroud District Local Strategic Partnership
Contact Detail:
Stroud District Local Strategic Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL service delivery methodology, as this is a key requirement for the Service Desk Analyst role. Consider obtaining a certification or completing an online course to demonstrate your knowledge and commitment to best practices in IT service management.
✨Tip Number 2
Network with current or former employees of the organisation to gain insights into the company culture and the specific challenges faced by the ICT team. This can help you tailor your approach during interviews and show that you understand their needs.
✨Tip Number 3
Prepare to discuss your experience in troubleshooting IT issues, especially in environments with a large customer base. Be ready to share specific examples of how you've resolved complex problems and improved user satisfaction in previous roles.
✨Tip Number 4
Highlight your ability to build rapport with internal customers during the interview process. Think of ways to demonstrate your communication skills and your approach to customer service, as these are crucial for success in the Service Desk Analyst position.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your practical experience in IT support, particularly with Microsoft products and service desk management. Use specific examples to demonstrate your ability to resolve complex ICT problems effectively.
Showcase Soft Skills: Since the role involves building rapport with internal customers, make sure to showcase your communication and interpersonal skills. Mention any experiences where you successfully collaborated with teams or supported users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Stroud District Local Strategic Partnership
✨Know Your ITIL Basics
Since the role requires familiarity with ITIL service delivery methodology, brush up on the key principles and processes. Be prepared to discuss how you've applied these in previous roles or how you would approach service desk management.
✨Demonstrate Customer Service Skills
This position involves supporting a large customer base. Think of examples where you've successfully resolved IT issues for users. Highlight your ability to build rapport and communicate effectively with non-technical staff.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled complex ICT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Understand the Organisation's Values
Familiarise yourself with the organisation's commitment to diversity and safeguarding. Be ready to express how your values align with theirs and how you can contribute to a supportive and inclusive workplace.
