Housing Quality Assurance Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference: REQ0080
Date posted: 13/06/2024
Apply by: 07/07/2024
Location: Ebley Mill – Stroud
Salary: £31,364 per annum
Package:

• Excellent pension scheme
• Flexi Working Scheme
• Hybrid working approach
• Employee Wellbeing Offer

For more information please see the benefits section on our website.
Contractual hours: 37
Basis: Permanent
Job category/type: Housing Services

We have an exciting opportunity for a dynamic and enthusiastic Housing Quality Assurance Officer who will bring a positive energy to the team. We are looking for someone who is highly IT literate, has a passion for systems and data, and who supports positive change.

About the role

As part of our team, you’ll be responsible for:

• Supporting the development, implementation and operation of our housing management system
• Maintaining the integrity of the housing management system, including reviewing and analysing data and trends, to ensure compliance with regulatory requirements
• Creating and maintaining reports as required by service managers
• Developing training materials and facilitating training sessions for system users
• Assisting with the allocation and monitoring of complaints in accordance with the Housing Ombudsman’s complaint handling code
• Assisting in the collation of and reporting on performance data across the housing service.

Who should apply?

You will be joining a small, friendly and supportive team who have a shared passion for improvement, are future-focussed, and who work closely with each other to deliver real and lasting change.

You’ll need to be a team player who is reliable, confident and motivated, and who will bring a positive energy to the team. Excellent communication and organisational skills are key, as well as working to a high degree of accuracy. You may be working on multiple projects at any one time, so the ability to be innovative, flexible and work under pressure is also important.

An understanding of social housing and experience of working with systems would be advantageous.

If you think you have transferrable skills, are able to influence and motivate others, enjoy working collaboratively and have the drive to deliver transformational changes, we want to hear from you.

*INTERVIEW DATE: 18th July 2024*

In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits please click here for more information:

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies.

Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:

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