At a Glance
- Tasks: Support the Property Care Team by managing customer contacts and coordinating repairs.
- Company: Join a community-focused council dedicated to excellent service and diversity.
- Benefits: Enjoy a competitive salary, excellent pension, flexible working, and wellbeing support.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Organised, detail-oriented, with strong communication and administration skills.
The predicted salary is between 28598 - 28598 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ0280
Date posted: 11/06/2026
Apply by: 28/06/2026
Location: Littlecombe Depot - Dursley
Salary: £28,598 per annum (pay award pending)
Package: Excellent pension scheme – Flexi Working Scheme – Hybrid working approach – Employee Wellbeing Offer
Contractual hours: 37
Basis: Permanent
Job category/type: Contract Services
We are seeking an enthusiastic individual, who is organised and has an attention to detail, is adaptable and committed to delivering excellent customer service. You will be providing support for Property Care Team in our busy call centre which handles between 150 and 300 calls per day by managing customer contacts for our Responsive Repair Service. This role will co‑ordinate across multiple systems and operational teams to ensure all responsive repairs are captured and managed in the maintenance of our properties.
Preferred experience and background:
- Providing a similar role in a local authority or social housing environment
- Background in construction or data analysis and strong administration skills
- Information systems and databases – NEC and Keystone knowledge is a distinct advantage
- Excellent skills and experience using Microsoft Access and Excel
- Strong attention to detail
- Ability to work to strict deadlines
- Excellent written and oral communication skills
- A full UK driving licence and access to a vehicle for work purposes is essential
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Resource Planner in Dursley employer: Stroud District Local Strategic Partnership
At Littlecombe Depot in Dursley, we pride ourselves on being an excellent employer that values diversity and inclusivity. Our commitment to employee wellbeing is reflected in our excellent pension scheme, flexible working options, and a supportive work culture that fosters growth and development. Join us to be part of a dedicated team that makes a meaningful impact in the community while enjoying a rewarding career in a dynamic environment.
Contact Details:
Stroud District Local Strategic Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Dursley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stroud District Local Strategic Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stroud District Local Strategic Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resource Planner in Dursley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stroud District Local Strategic Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Stroud District Local Strategic Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stroud District Local Strategic Partnership!
How to prepare for a job interview at Stroud District Local Strategic Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
