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- Tasks: Deliver excellent customer service and enhance member experiences at The Pulse.
- Company: The Pulse is a vibrant leisure facility in Dursley, featuring a pool, gym, and fitness studio.
- Benefits: Enjoy a competitive salary, excellent pension scheme, and employee wellbeing offers.
- Why this job: Join a dynamic team, gain valuable experience, and contribute to community wellness.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
- Other info: Flexible hours with opportunities for ongoing training and development.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ0089
Date posted: 09/07/2024
Apply by: 21/07/2024
Location: The Pulse - Dursley
Salary: £23,893 pro rata, per annum
Package: Excellent pension scheme - Employee Wellbeing Offer - For more information please see the benefits section on our website
Contractual hours: 15
Basis: Permanent
Job category/type: The Pulse
About the Pulse
The Pulse, Dursley is a small leisure facility situated in the centre of Dursley Town, comprising a 25-metre swimming pool, a fully equipped gym, and an indoor cycling and fitness studio.
Job summary
The aim of this role is to ensure the delivery of excellent service and provide the best possible experience to all existing and any prospective new members and users. The ideal candidate will have experience in a similar role, a proactive attitude, and will need to be highly organised and able to manage several competing priorities at any given time. The centre is open 7 days a week, and your working pattern will reflect this. We will continue to invest in your ongoing training and give you opportunities to work in other areas of the business as well.
Applicants will be subject to an enhanced vetting and barring clearance.
For an informal discussion, please contact James Drennen at 01453 546441.
Interview date: w/c 22nd July 2024
In exchange for your expertise, experience, and enthusiasm, we provide a range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientations, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people, and children. Safer recruitment practices are applied to all job vacancies.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.
Customer Service Advisor - The Pulse (part time) employer: Stroud District Local Strategic Partnership
Contact Detail:
Stroud District Local Strategic Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - The Pulse (part time)
✨Tip Number 1
Familiarise yourself with The Pulse and its offerings. Understanding the facilities, such as the swimming pool and gym, will help you engage with potential customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your proactive attitude and ability to manage competing priorities effectively.
✨Tip Number 3
Network with current or former employees of The Pulse if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your availability and flexibility, as the role requires working across various days. Emphasising your willingness to adapt to the centre's needs can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - The Pulse (part time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention why you want to work at The Pulse and how your proactive attitude and organisational skills will contribute to their team.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stroud District Local Strategic Partnership
✨Show Your Customer Service Skills
Prepare to discuss your previous experience in customer service roles. Highlight specific examples where you went above and beyond to assist customers, as this will demonstrate your proactive attitude and commitment to excellent service.
✨Be Organised and Prioritise
Since the role requires managing multiple priorities, be ready to explain how you stay organised. You might want to share techniques you use, such as to-do lists or time management tools, to handle competing tasks effectively.
✨Understand The Pulse's Values
Research The Pulse and its community values before the interview. Being able to articulate how your personal values align with theirs will show that you are a good cultural fit for the team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about training opportunities or how the team collaborates to enhance customer experiences, showing your genuine interest in the role.
