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- Tasks: Welcome customers, handle bookings, and assist with admin tasks at the reception.
- Company: Join Active Lifestyles Stroud, a community-focused brand enhancing local health and fitness.
- Benefits: Flexible hours, training opportunities, and a chance to shape our brand's future.
- Why this job: Be part of a diverse team making a positive impact on community wellbeing.
- Qualifications: No specific experience required; just a friendly attitude and willingness to learn.
- Other info: Must attend monthly training sessions on Saturdays at 6am.
The job requirements are detailed below. Where applicable the skills, qualifications, and memberships required for this job have also been included.
Following the recent transfer and creation of Active Lifestyles Stroud District, we are seeking a casual Customer Service Advisor to work on the reception desk to cover for members of the team during periods of annual leave and other absence. This will include evenings and weekends.
Responsibilities include:
- Greeting customers on arrival at the centre.
- Undertaking administrative duties as directed by the duty manager including issuing receipts, cash collection, taking bookings, and using all communication systems.
- Ensuring the widest possible access is available to the facility.
This is a great time to join the team early on in our journey and play a crucial part in shaping the future of the brand. Based at Active Lifestyles Stroud (formerly Stratford Park Leisure Centre), you will be joining the successful team, which also operates Active Lifestyles Dursley (formerly The Pulse). The brand will be focusing on creating and enhancing the physical fitness programme to support the health and wellbeing of our local communities in the district.
Please note that this role requires you to be available to attend staff training on the first Saturday of the month at 6am.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientations, those from Black, Asian, and other minority ethnic backgrounds, and people with disabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people, and children. Safer recruitment practices are applied to all job vacancies.
Casual Customer Service Advisor employer: Stroud District Local Strategic Partnership
Contact Detail:
Stroud District Local Strategic Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Active Lifestyles brand and its mission. Understanding their focus on health and wellbeing will help you connect with the team and demonstrate your enthusiasm for contributing to their goals during the interview.
✨Tip Number 2
Be prepared to discuss your experience in customer service, especially in a casual or part-time capacity. Think of specific examples where you've successfully handled customer inquiries or resolved issues, as this will showcase your suitability for the role.
✨Tip Number 3
Since the role requires evening and weekend availability, be ready to express your flexibility in working hours. Highlighting your willingness to adapt to the team's needs can set you apart from other candidates.
✨Tip Number 4
Show your commitment to diversity and inclusion by mentioning any relevant experiences or perspectives you bring. This aligns with the organisation's values and demonstrates that you understand the importance of reflecting the community they serve.
We think you need these skills to ace Casual Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Casual Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or administrative experience you have. Mention specific tasks you've performed that relate to greeting customers, handling cash, or managing bookings.
Show Your Availability: Since the role requires flexibility for evenings and weekends, clearly state your availability in your application. This will demonstrate your willingness to meet the job's demands.
Express Your Commitment to Diversity: Given the emphasis on diversity in the job posting, include a statement in your cover letter about your commitment to inclusivity and how you can contribute to a welcoming environment for all customers.
How to prepare for a job interview at Stroud District Local Strategic Partnership
✨Show Your Customer Service Skills
As a Casual Customer Service Advisor, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Brand
Take some time to research Active Lifestyles Stroud District and its mission. Understanding their focus on health and wellbeing will help you align your answers with their values during the interview. It shows genuine interest and enthusiasm for the role.
✨Demonstrate Flexibility
This role requires availability during evenings and weekends. Be ready to discuss your flexibility and willingness to cover shifts as needed. Mention any previous experience in similar roles where you had to adapt to changing schedules.
✨Prepare for Administrative Questions
Since the job involves administrative duties like cash collection and bookings, expect questions about your organisational skills and attention to detail. Prepare to discuss any relevant experience you have with administrative tasks or using communication systems.
