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- Tasks: Welcome customers and provide top-notch service at our busy leisure facility.
- Company: Join a dynamic team at Active Lifestyles Stroud, a community-focused leisure centre.
- Benefits: Enjoy a competitive salary, excellent pension, and employee wellbeing offers.
- Other info: Flexible hours with opportunities for ongoing training and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Friendly attitude and a passion for customer service are essential.
The predicted salary is between 25989 - 25989 £ per year.
Active Lifestyles Stroud is a busy leisure facility located in the heart of Stratford Park. We are seeking a friendly, motivated, and customer-focused Customer Service Advisor to join our reception team.
If you enjoy working with people, delivering excellent customer service, and being part of a supportive team, we would love to hear from you. This role plays a key part in welcoming our community to the centre. As the first point of contact for customers, you will help create a warm, professional, and inclusive environment, while supporting the smooth day-to-day operation of the facility.
The centre is open 7 days a week from 6.00am to 10.00pm. Applicants must be able to work a set working pattern that includes evenings and weekends, with flexibility to cover colleagues during periods of annual leave or absence.
Key Responsibilities- Act as the first point of contact for customers, providing a friendly and professional reception service
- Respond to customer enquiries in person, by telephone, and via email
- Process bookings, memberships, payments, and refunds accurately
- Promote and sell memberships, services, and retail products
- Handle customer feedback and complaints in a calm, professional, and solution-focused manner
- Support the administration of swim school and activity programmes
- Maintain a clean, organised, and welcoming reception area
- Follow health & safety, safeguarding, and operational procedures
- Work collaboratively with the wider centre team to support daily operations
Full training will be provided to the successful candidate.
We are committed to investing in your ongoing training and development and will provide opportunities to build your skills and gain experience across the centre.
Please note: This post is subject to an enhanced Disclosure and Barring Service (DBS) check.
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Responsible recruitment practices for safeguarding are in place within the Council's HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It's green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
Customer Service Advisor - Active Lifestyles - Stroud in Wotton-under-Edge employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Active Lifestyles - Stroud in Wotton-under-Edge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Active Lifestyles Stroud. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be the face of the facility. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your responses. Remember, a friendly smile goes a long way!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working evenings and weekends, be prepared to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or covered for colleagues.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Submitting your application directly through our site not only streamlines the process but also shows your enthusiasm for the role. Let's get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Active Lifestyles - Stroud in Wotton-under-Edge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service in the past – we love hearing about your successes!
Keep It Professional: While we want to see your personality, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s well-structured. A tidy application reflects a tidy mind!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you can find all the details about the role and our amazing team there!
How to prepare for a job interview at Stroud District Council
✨Know the Centre Inside Out
Before your interview, take some time to research Active Lifestyles Stroud. Familiarise yourself with their services, facilities, and community initiatives. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled complaints or provided solutions. This role is all about creating a welcoming environment, so let your passion for helping others shine through!
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a common way to assess how you’d handle real-life situations. Practice responding to customer enquiries or complaints calmly and professionally. This will demonstrate your ability to think on your feet.
✨Emphasise Teamwork and Flexibility
Since this position involves working closely with a team and covering shifts, highlight your teamwork skills and flexibility. Share examples of how you've collaborated with others in previous roles and your willingness to adapt to changing schedules.