At a Glance
- Tasks: Engage with tenants to shape services and improve their experience.
- Company: Join Stroud District Council, a forward-thinking and supportive team.
- Benefits: Competitive salary, excellent pension, flexible working, and wellbeing support.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service or community roles; strong communication skills.
The predicted salary is between 33699 - 33699 £ per year.
Temporary, fixed term role until 31st March 2028. This is an exciting and rewarding time to join Stroud District Council as a Tenant Engagement Officer. Resident engagement has never been more important, and this role is central to ensuring our tenants are at the heart of everything we do. You’ll help us shape services that reflect tenant priorities, deliver value for money, and continuously improve the landlord experience.
As a Tenant Engagement Officer, you’ll work closely with residents, partners, and colleagues across the organisation to deliver a high-quality, inclusive engagement service. You will:
- Lead and support tenant scrutiny activity
- Strengthen tenant voice and influence in decision-making
- Help improve tenant satisfaction and perception of services
- Develop and deliver meaningful engagement opportunities
- Ensure services are shaped around customer feedback and local need
You’ll be joining a forward-thinking and supportive team that works collaboratively to make a real difference in our communities. This is a varied and impactful role where your contribution will be highly valued.
We’re looking for someone passionate about engaging with communities and delivering excellent customer service. You will:
- Have experience in a customer-facing or community-focused role
- Be confident working with residents and community groups
- Demonstrate strong communication and engagement skills
- Be proactive, motivated, and solution-focused
- Be able to use your own initiative to solve problems and drive improvements
Experience of resident engagement or housing services would be an advantage, but your enthusiasm and commitment to making a difference are just as important. This role requires an enhanced DBS check.
If you’re looking to be part of a hardworking, supportive, and dedicated team that is committed to improving the lives of our tenants, we would love to hear from you.
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.
We recognise the wide range of cognitive strengths that contribute to delivering high-quality services. We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
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Join us at Ebley Mill in Stroud as a Communication & Engagement Officer, where your creativity and passion for impactful communication will thrive. We offer a supportive work culture that values diversity and inclusion, alongside excellent benefits such as a flexible working scheme, hybrid working options, and a strong pension plan. This role not only allows you to make a meaningful difference in the community but also provides opportunities for personal and professional growth within a dynamic local government environment.
