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- Tasks: Support staff and Members with IT issues, providing solutions via phone, email, or chat.
- Company: Join Stroud District Council, a dynamic and community-focused organisation.
- Benefits: Competitive salary, excellent pension scheme, flexible working, and employee wellbeing support.
- Why this job: Make a real difference by helping others solve their tech problems in a vibrant environment.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Opportunity for career progression and a chance to work in a diverse team.
The predicted salary is between 28600 - 33699 £ per year.
A vacancy has arisen for a Service Desk Analyst to join our ICT team.
About the role:
This is a career-graded role (Stroud Grade 3-4) and the successful candidate will primarily support the Council by troubleshooting staff and Members IT issues. This role is starting at a Stroud 3 (£28,598), rising to a Stroud 4 (£33,699) subject to successful progression. We are looking for an exceptional individual who can operate in our Service Desk team.
About you:
We’re looking for someone who has experience of working in this capacity and is able to build and maintain rapport with your customers. You will also have:
- Proven experience of supporting a customer base (600+) using Microsoft products operating in a complex, fast paced environment.
- Means to serve as frontline IT support and be the first point of contact for users needing technical assistance.
- Ability to resolve hardware and software issues via phone, email, or chat providing clear solutions and guidance to users.
- Experience of operating in a small service desk team, preferably using ITIL service delivery methodology to log and manage tickets.
- The ability to provide effective and timely resolutions to a range of routine and complex ICT problems, whilst ensuring thorough documentation.
At Stroud District Council we offer a flexible approach to working within the working day however due to the close customer support required within this role the vacancy is unable to be offered as Hybrid and will be based in Ebley Mill, Stroud. The ability to drive and have access to a car is required for this role.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safe recruitment practices are applied to all job vacancies.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.
Service Desk Analyst - Ebley Mill - Stroud employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Ebley Mill - Stroud
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stroud District Council. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Service Desk Analyst. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've resolved IT issues in the past. Highlight your ability to communicate solutions clearly, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst - Ebley Mill - Stroud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Microsoft products and any ITIL methodologies you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Ebley Mill. Share specific examples of how you've resolved IT issues in the past and built rapport with customers.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your ability to tackle both routine and complex ICT problems. We love candidates who can provide clear solutions and guidance, so give us some examples of your past successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Stroud District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss specific examples from your past experience where you've successfully resolved technical problems, especially in a fast-paced environment.
✨Show Your Customer Service Skills
Since this role involves supporting a large customer base, be prepared to demonstrate how you build rapport with users. Think of instances where you've gone above and beyond to help someone, and be ready to share those stories during the interview.
✨Familiarise Yourself with ITIL Methodology
If you have experience with ITIL service delivery, make sure to highlight it. If not, do a bit of research beforehand so you can speak confidently about how ticket logging and management works, and why it's important for effective service desk operations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you'll be handling, and how success is measured in this role. This shows your genuine interest and helps you assess if the job is the right fit for you.
