At a Glance
- Tasks: Manage customer contacts and coordinate responsive repairs across multiple systems.
- Company: Join the Property Care Team within Gloucestershire's local government.
- Benefits: Support during local government reorganisation and commitment to continuity of employment.
- Other info: Handle call volumes of 150–300 per day in a busy call centre environment.
- Why this job: Be part of a crucial transition in local government services by providing excellent customer service.
- Qualifications: Background in construction or data analysis, with experience in NEC and Keystone systems preferred.
The predicted salary is between 30000 - 35000 £ per year.
A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible.
This role will be part of the Property Care Team in our busy call centre, handling and managing customer contacts for our Responsive Repair Service, and coordinating across multiple systems and operational teams to capture all responsive repairs in maintenance of our properties.
We encourage applications from people of all genders and sexual orientations, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Responsibilities- You will provide support for the Property Care Team, handling customer contacts, managing call volumes of 150–300 per day, and ensuring accurate capture of responsive repairs across our systems.
- Background in construction or data analysis with strong administration skills.
- Experience in information systems and databases – NEC and Keystone knowledge is a distinct advantage.
- Excellent skills and experience using Microsoft Access and Excel.
- Strong attention to detail and ability to work to strict deadlines.
- Excellent written and oral communication skills.
- Experience working within a local authority or social housing environment.
- Full UK driving licence and access to a vehicle for work purposes.
We are particularly interested in applicants who demonstrate a real passion to provide excellent customer service.
Resource Planner in Stroud employer: Stroud District Council
Work for Gloucestershire's local government, committed to supporting employees through reorganisation. Enjoy a role that values diversity and inclusion, encouraging applications from all backgrounds. The Property Care Team plays a vital role in maintaining community services.
