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- Tasks: Join our ICT team as a Service Desk Analyst, supporting major projects and troubleshooting IT issues.
- Company: Be part of Stroud District, a dynamic and ambitious community focused on modernisation and collaboration.
- Benefits: Enjoy excellent pension schemes, flexible working, hybrid options, and a strong employee wellbeing offer.
- Why this job: This role offers hands-on experience in a supportive environment with opportunities for personal and professional growth.
- Qualifications: Experience in IT support, service desk management, and strong customer rapport-building skills are essential.
- Other info: Diversity is valued here; we encourage applications from all backgrounds and conduct DBS checks for safeguarding.
The predicted salary is between 27711 - 32654 £ per year.
Reference: REQ0132
Description: A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support our modernisation and re-design plan.About the roleThe Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues.We are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements.This role is starting at a Stroud 3 £27,711, rising to a Stroud 4 £32,654 subject to development within the role.About youWe\’re looking for someone who has experience in working in an IT environment across a number of different services or departments and is able to build and maintain rapport with internal customers at ease, you will also have:Practical experience of supporting a customer base (450+) using Microsoft products operating in a complex environment with many line of business solutions.Service desk experience of managing a service desk function, preferably using ITIL service delivery methodologyThe ability to provide effective and timely resolutions to a range of routine and complex ICT problems.The ability to drive and have access to a car is required for this role.Interview date: 18th/19th February 2025In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits. Please click here for more information: is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. In line with the Council’s duty to protect children and adults in a vulnerable situation from harm, we are obliged to assess the suitability of individuals for certain posts by undertaking DBS Checks.Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place
Region:
Location: Ebley Mill – Stroud
Salary: *GBP*27,711, rising to *GBP*32,654 (subject to development within the role)
Package: -Excellent pension scheme – Flexi Working Scheme – Hybrid working approach – Employee Wellbeing Offer – For more information please see the benefits section on our website
Contractual hours: 37
Basis: Permanent
Service Desk Analyst - Ebley Mill - Stroud employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Ebley Mill - Stroud
✨Tip Number 1
Familiarize yourself with ITIL service delivery methodology, as this is a key requirement for the Service Desk Analyst role. Understanding how to manage a service desk function effectively will give you an edge during the interview.
✨Tip Number 2
Highlight your experience in supporting a large customer base, especially with Microsoft products. Be ready to discuss specific examples of how you've resolved complex ICT problems in previous roles.
✨Tip Number 3
Demonstrate your ability to build rapport with internal customers. Prepare to share instances where your communication skills helped resolve issues or improve service delivery.
✨Tip Number 4
Since driving is a requirement for this role, ensure you mention your access to a car during the interview. This shows your readiness to meet the job's logistical demands.
We think you need these skills to ace Service Desk Analyst - Ebley Mill - Stroud
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Highlight key responsibilities and required skills, such as experience with Microsoft products and ITIL service delivery methodology.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support and service desk management. Emphasize your ability to resolve complex ICT problems and your experience working with a large customer base.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention specific projects or initiatives you are excited about and how your skills align with their needs.
Highlight Your Soft Skills: In your application, emphasize your interpersonal skills and ability to build rapport with internal customers. Provide examples of how you've successfully communicated and resolved issues in previous roles.
How to prepare for a job interview at Stroud District Council
✨Show Your IT Support Experience
Make sure to highlight your practical experience in supporting a customer base, especially with Microsoft products. Be ready to discuss specific examples of how you've resolved IT issues in a complex environment.
✨Demonstrate Your Service Desk Knowledge
Familiarize yourself with ITIL service delivery methodology and be prepared to explain how you've applied it in previous roles. This will show that you understand the framework and can manage a service desk function effectively.
✨Build Rapport with Internal Customers
Since the role requires building and maintaining rapport with internal customers, think of ways you've successfully done this in the past. Share anecdotes that demonstrate your interpersonal skills and ability to communicate effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle routine and complex ICT problems. Prepare some scenarios where you provided effective and timely resolutions, showcasing your analytical and troubleshooting skills.
