At a Glance
- Tasks: Support staff and members with IT issues, providing solutions via phone, email, or chat.
- Company: Join Stroud District Council, a dynamic and ambitious local government.
- Benefits: Competitive salary, excellent pension scheme, flexible working, and employee wellbeing support.
- Other info: Join a diverse team in a vibrant community committed to innovation and sustainability.
- Why this job: Be the frontline hero in tech support and shape the future of local government.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused attitude.
The predicted salary is between 28600 - 33699 £ per year.
A vacancy has arisen for a Service Desk Analyst to join our ICT team.
About the role:
This is a career-graded role (Stroud Grade 3-4) and the successful candidate will primarily support the Council by troubleshooting staff and Members IT issues. This role is starting at a Stroud 3 (£28,598), rising to a Stroud 4 (£33,699) subject to successful progression. We are looking for an exceptional individual who can operate in our Service Desk team.
About you:
We are looking for someone who has experience of working in this capacity and is able to build and maintain rapport with your customers. You will also have:
- Proven experience of supporting a customer base using Microsoft products operating in a complex, fast paced environment.
- Means to serve as frontline IT support and be the first point of contact for users needing technical assistance.
- Ability to resolve hardware and software issues via phone, email, or chat.
- Providing clear solutions and guidance to users.
- Experience of operating in a small service desk team, preferably using ITIL service delivery methodology to log and manage tickets.
- The ability to provide effective and timely resolutions to a range of routine and complex ICT problems, whilst ensuring thorough documentation.
At Stroud District Council we offer a flexible approach to working within the working day; however, due to the close customer support required within this role, the vacancy is unable to be offered as Hybrid and will be based in Ebley Mill, Stroud. The ability to drive and have access to a car is required for this role.
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Responsible recruitment practices for safeguarding are in place within the Council's HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
Service Desk Analyst employer: Stroud District Council
Stroud District Council is an excellent employer, offering a supportive work culture that prioritises professional development and environmental stewardship. As a Trainee Arboriculture Officer, you will benefit from structured training and mentorship in a picturesque Gloucestershire setting, where your contributions directly impact local biodiversity and community character, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stroud District Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, especially those involving Microsoft products. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled tricky IT issues in the past. This will demonstrate your ability to provide effective and timely resolutions, just like they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Microsoft products and any ITIL methodologies you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Stroud District Council. Share specific examples of how you've resolved IT issues in the past and built rapport with customers.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your ability to tackle both routine and complex ICT problems. We love candidates who can provide clear solutions and guidance, so give us some examples of how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our dynamic team!
How to prepare for a job interview at Stroud District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss specific examples from your past experience where you've successfully resolved technical problems, as this will show your expertise and confidence.
✨Show Your Customer Service Skills
Since this role is all about supporting users, think of ways to demonstrate your ability to build rapport with customers. Prepare a couple of anecdotes that highlight your communication skills and how you’ve effectively assisted users in the past.
✨Familiarise Yourself with ITIL
If you have experience with ITIL service delivery methodology, be prepared to talk about it. If not, do a bit of research beforehand so you can discuss how you would apply these principles in managing tickets and providing support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the team dynamics or how they handle complex ICT problems, which can give you valuable insights into their working environment.
