At a Glance
- Tasks: Welcome customers, handle enquiries, and support bookings in a vibrant leisure centre.
- Company: Active Lifestyles Stroud, a community-focused leisure centre.
- Benefits: Competitive salary, excellent pension scheme, and employee wellbeing offer.
- Other info: Flexible hours with ongoing training and development opportunities.
- Why this job: Join a friendly team and make a real difference in your community.
- Qualifications: Friendly attitude, good communication skills, and a commitment to customer service.
The predicted salary is between 40582 - 49600 £ per year.
About Active Lifestyles Stroud
Active Lifestyles Stroud is a vibrant leisure centre in the heart of Stratford Park, supporting local people to enjoy healthier, happier and more active lives. We’re looking for a friendly, confident and customer-focused Customer Service Advisor to join our reception team and help create a fantastic first impression for everyone who visits us.
Do you enjoy meeting people, solving problems and being part of a team that makes a real difference in the community? If so, this could be the perfect role for you.
As a Customer Service Advisor, you’ll be at the heart of the centre, welcoming customers, supporting enquiries and helping people access everything from memberships and bookings to swimming lessons and activities. You’ll play an important part in creating a warm, professional and inclusive experience for our customers from the moment they arrive.
This is a varied and rewarding role in a busy leisure environment, where no two days are quite the same. The centre is open 7 days a week from 6.00am – 10.00pm, so applicants must be able to work a set pattern that includes evenings and weekends, with some flexibility to cover annual leave or absence when needed.
In return, you’ll join a supportive team, receive full training and have opportunities to build your skills across the centre.
Key Responsibilities
- Welcoming customers and providing a friendly, professional reception service
- Answering enquiries face to face, over the phone and by email
- Helping customers with bookings, memberships, payments and refunds
- Promoting our memberships, services and retail products in a positive and helpful way
- Handling feedback and complaints calmly, professionally and with a focus on finding solutions
- Supporting the administration of swim school and activity programmes
- Keeping the reception area clean, organised and welcoming
- Following health and safety, safeguarding and operational procedures
- Working closely with colleagues across the centre to support smooth day-to-day operations
You don’t need to know everything on day one — full training will be provided, so we’re looking for someone with the right attitude, a positive approach and a genuine commitment to great customer service.
What we’re looking for
- A friendly and approachable manner
- Good communication skills and confidence speaking with a wide range of customers
- A calm, organised and solution-focused approach
- Accuracy when handling bookings, payments and customer information
- A willingness to work as part of a team and support the wider centre
We’ll support you to grow in the role through ongoing training, coaching and opportunities to gain experience across the centre. Whether you’re building on existing customer service experience or looking for a new opportunity in a people-focused environment, you’ll be part of a team that values your contribution.
If this sounds like the right opportunity for you, we’d love to hear from you. For an informal discussion about the role, please contact Sam Greenland.
We have two part time, permanent positions available - 24 hours per week & 26 hours per week.
INTERVIEW DATE: Thursday 24th September 2026
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.
We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website: Stroud District – The Natural Place.
Salary: £25,989 (pro rata) per annum - NJC pay award pending
Package: Excellent pension scheme - Employee Wellbeing Offer
Contractual hours: 24
Basis: Permanent
Customer Service Adviser - Active Lifestyles - Stroud in London employer: Stroud District Council
Join us at Ebley Mill in Stroud as a Communication & Engagement Officer, where your creativity and passion for impactful communication will thrive. We offer a supportive work culture that values diversity and inclusion, alongside excellent benefits such as a flexible working scheme, hybrid working options, and a strong pension plan. This role not only allows you to make a meaningful difference in the community but also provides opportunities for personal and professional growth within a dynamic local government environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Active Lifestyles - Stroud in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stroud District Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stroud District Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser - Active Lifestyles - Stroud in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stroud District Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Stroud District Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stroud District Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stroud District Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stroud District Council will surely appreciate.
