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For Companies At a Glance
- Tasks: Support tenants, manage rent accounts, and engage with the community.
- Company: Join the largest social housing provider in the district, focused on community wellbeing.
- Benefits: Enjoy flexible working, a great pension scheme, and employee wellbeing initiatives.
- Why this job: Make a real impact in your community while working in a dynamic and ambitious environment.
- Qualifications: Experience in housing management and a passion for customer service are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are the largest social housing provider in the district. Housing Services is creative, collaborative and unapologetically ambitious. We provide a wide range of services within our communities and enabling our residents to thrive is at the heart of all that we do. We work collaboratively with tenants, external partners and our internal colleagues across the council. We ensure tenants are valued and listened to and occupy good quality homes in safe and attractive communities.
As a member of the Housing Team, you will play a significant role within the local community and be the central figure on our estates, transforming services and finding innovative ways to solve challenging issues. You’ll be the first point of call in your area for assisting tenants to sustain their tenancies, including managing rent accounts, and supporting tenant engagement events and activities.
As an experienced Housing professional, you’ll have a sound knowledge and experience of:
- Tenancy management and enforcement in social housing
- Housing Legislation and the Regulatory framework
- The energy and passion to provide an exceptional customer focused service.
- You’ll be able to use your own initiative to solve problems
- Hold, or be working towards, a CIH qualification or extensive Housing/Income management experience.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.
Package:
- Excellent pension scheme
- Flexi Working Scheme
- Hybrid working approach
- Employee Wellbeing Offer
For more information please see the benefits section on our website.
Housing and Wellbeing Officer employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific housing needs. Understanding the demographics and challenges faced by residents will help you demonstrate your commitment to tenant engagement during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in social housing. Attend local events or join online forums to gain insights and make connections that could support your application.
✨Tip Number 3
Stay updated on current housing legislation and regulatory frameworks. Being knowledgeable about recent changes will show your dedication to the role and your ability to navigate the complexities of housing management.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed tenancies or resolved tenant issues in the past. Real-life scenarios can illustrate your problem-solving skills and customer-focused approach effectively.
We think you need these skills to ace Housing and Wellbeing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in tenancy management, housing legislation, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Housing and Wellbeing Officer role. Emphasise your problem-solving abilities and any qualifications related to housing management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your commitment to providing exceptional service. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stroud District Council
✨Show Your Passion for Community Engagement
As a Housing and Wellbeing Officer, your role will revolve around community interaction. Be prepared to discuss your previous experiences in engaging with tenants and how you’ve successfully supported them in sustaining their tenancies.
✨Demonstrate Knowledge of Housing Legislation
Familiarise yourself with relevant housing legislation and the regulatory framework. During the interview, be ready to explain how this knowledge has informed your past work and how it can benefit the organisation.
✨Highlight Problem-Solving Skills
The role requires innovative solutions to challenging issues. Prepare examples of situations where you've used your initiative to resolve problems effectively, particularly in tenancy management or tenant engagement.
✨Emphasise Customer-Focused Service
Since providing exceptional customer service is key, think of specific instances where you went above and beyond for tenants. Share these stories to illustrate your commitment to putting tenants first.
