At a Glance
- Tasks: Coordinate customer contacts and manage responsive repairs for our Property Care Team.
- Company: Join Stroud District Council, a dynamic and community-focused local authority.
- Benefits: Enjoy a competitive salary, excellent pension, flexible working, and employee wellbeing support.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in administration, data analysis, or construction is preferred.
The predicted salary is between 28598 - 28598 £ per year.
We are seeking an enthusiastic individual, who is organised and has an attention to detail, is adaptable and committed to delivering excellent customer service.
You will be providing support for the Property Care Team in our busy call centre who take between 150 and 300 calls per day, by handling and managing customer contacts for our Responsive Repair Service.
Stroud District Council owns and manages over 5000 homes across Stroud District and our management systems form the foundation upon which the rest of the business is built and forms an essential strand of the fabric of business critical information. This role will co-ordinate across multiple systems and operational teams to ensure we capture all responsive repairs in the maintenance of our properties.
You will ideally have experience of providing a similar role and have a background in construction or data analysis and have strong administration skills. You will also have experience in:
- Information systems and databases - NEC and Keystone knowledge is a distinct advantage
- Excellent skills and experience using Microsoft Access and Excel
- Strong attention to detail
- Ability to work to strict deadlines
- Excellent written and oral communication skills
We are particularly interested in applicants who have experience of working within a local authority or social housing environment. A full UK driving licence and access to a vehicle for work purposes is essential, and you’ll need to demonstrate a real passion to provide excellent customer service.
For an informal discussion, please contact Joanne White, Asset Information and Support Officer by email.
CLOSING DATE: 28th June 2026
INTERVIEW DATE: 8th July 2026
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.
We recognise the wide range of cognitive strengths that contribute to delivering high-quality services. We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
Location: Littlecombe Depot - Dursley
Salary: GBP 28,598 per annum (pay award pending)
Package: Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer.
Contractual hours: 37
Basis: Permanent
Resource Planner - Littlecombe Depot - Dursley in Horton employer: Stroud District Council
Stroud District Council is an exceptional employer, offering a supportive and inclusive work environment at the Littlecombe Depot in Dursley. With a strong commitment to employee wellbeing, flexible working arrangements, and a focus on professional growth, we empower our staff to thrive while serving our vibrant community. Join us in shaping the future of local government and enjoy the benefits of working in a dynamic, environmentally conscious area that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner - Littlecombe Depot - Dursley in Horton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Stroud District Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resource Planner - Littlecombe Depot - Dursley at Stroud District Council.
We think you need these skills to ace Resource Planner - Littlecombe Depot - Dursley in Horton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Stroud District Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
