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- Tasks: Welcome customers and provide top-notch service at our busy leisure facility.
- Company: Join a supportive team at Active Lifestyles Stroud, a vibrant community hub.
- Benefits: Enjoy a competitive salary, excellent pension, and employee wellbeing offers.
- Other info: Flexible hours with opportunities for ongoing training and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Friendly attitude and a passion for customer service are essential.
The predicted salary is between 25989 - 25989 £ per year.
Active Lifestyles Stroud is a busy leisure facility located in the heart of Stratford Park. We are seeking a friendly, motivated, and customer-focused Customer Service Advisor to join our reception team.
If you enjoy working with people, delivering excellent customer service, and being part of a supportive team, we would love to hear from you. This role plays a key part in welcoming our community to the centre. As the first point of contact for customers, you will help create a warm, professional, and inclusive environment, while supporting the smooth day-to-day operation of the facility.
The centre is open 7 days a week from 6.00am to 10.00pm. Applicants must be able to work a set working pattern that includes evenings and weekends, with flexibility to cover colleagues during periods of annual leave or absence.
Key Responsibilities:- Act as the first point of contact for customers, providing a friendly and professional reception service
- Respond to customer enquiries in person, by telephone, and via email
- Process bookings, memberships, payments, and refunds accurately
- Promote and sell memberships, services, and retail products
- Handle customer feedback and complaints in a calm, professional, and solution-focused manner
- Support the administration of swim school and activity programmes
- Maintain a clean, organised, and welcoming reception area
- Follow health & safety, safeguarding, and operational procedures
- Work collaboratively with the wider centre team to support daily operations
Full training will be provided to the successful candidate.
We are committed to investing in your ongoing training and development and will provide opportunities to build your skills and gain experience across the centre.
Please note: This post is subject to an enhanced Disclosure and Barring Service (DBS) check.
For an informal discussion about the role, please contact Helen Bailey on 01453 766771.
Closing Date: 13th May 2026
Interview Date: Week commencing 18th May 2026
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits.
A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website: Stroud District – The Natural Place.
Salary: GBP 25,989 per annum (pay award pending)
Package: Excellent pension scheme - Employee Wellbeing Offer
Contractual hours: 37
Basis: Permanent
Customer Service Advisor - Active Lifestyles - Stroud in Devon employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Active Lifestyles - Stroud in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Active Lifestyles Stroud. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be the face of the centre. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your responses. Remember, a friendly smile goes a long way!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working evenings and weekends, be prepared to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or supported colleagues.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities at Active Lifestyles Stroud. Don’t miss out on being part of this vibrant community!
We think you need these skills to ace Customer Service Advisor - Active Lifestyles - Stroud in Devon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service in the past – we love hearing about your successes!
Keep It Professional: While we want to see your personality, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s well-structured. A tidy application reflects a tidy mind!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you can find all the details about the role and our amazing team there!
How to prepare for a job interview at Stroud District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and processing bookings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to create a warm and inclusive environment, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Think of specific situations where you resolved issues calmly and professionally. This will show your potential employer that you're solution-focused and can handle challenges effectively.
✨Demonstrate Flexibility and Team Spirit
The job requires working evenings and weekends, so be prepared to discuss your availability. Also, emphasise your willingness to support colleagues during busy times or when they are on leave. This shows that you’re a team player who values collaboration.