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- Tasks: Engage with residents and resolve queries through various channels.
- Company: Join Stroud District Council, a dynamic organisation focused on customer service.
- Benefits: Enjoy flexible working hours, an excellent pension scheme, and employee wellbeing support.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: GCSE Maths and English Grade C or equivalent required.
- Other info: Part-time and job share options available to fit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Stroud District Council is a dynamic and ambitious organisation committed to putting our customer at the heart of everything we do. The successful candidate will provide an efficient and effective customer experience, resolving queries at the first point of contact via various channels including telephone, in person, email, letter and online.
Our dedicated Customer Contact Centre offers an exciting opportunity to be part of a team delivering high quality services by engaging with our residents, partners, and staff.
GCSE Maths and English Grade C or equivalent is required. To be passionate about customer service and have a strong customer focus.
INTERVIEW DATE: 10th & 11th June.
This role can be offered as a job share and we will consider applicants looking for part time hours or school hours to work around childcare or caring duties. In exchange for your expertise, experience and enthusiasm, we provide a range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.
Package:
- Excellent pension scheme
- Flexi Working Scheme
- Employee Wellbeing Offer
For more information please see the benefits section on our website.
This is a permanent position.
Children & Young People Officer employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Children & Young People Officer
✨Tip Number 1
Familiarise yourself with Stroud District Council's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during the interview, showcasing how your passion for customer service fits with their goals.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer queries in the past. Think about specific situations where you demonstrated strong communication skills and a customer-focused approach, as these will be key in the role of Children & Young People Officer.
✨Tip Number 3
Research the local community and the specific needs of children and young people in the Stroud area. Being knowledgeable about local issues will not only impress your interviewers but also show your genuine interest in making a positive impact.
✨Tip Number 4
Practice your interpersonal skills, as this role involves engaging with various stakeholders. Consider role-playing scenarios with friends or family to enhance your ability to communicate effectively and empathetically, which is crucial for providing excellent customer service.
We think you need these skills to ace Children & Young People Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Children & Young People Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since the role focuses on providing an excellent customer experience, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully resolved queries or improved customer satisfaction in previous roles.
Showcase Relevant Qualifications: Make sure to mention your GCSE Maths and English (Grade C or equivalent) clearly in your application. If you have any additional qualifications or training related to working with children and young people, include those as well.
Express Your Passion: In your cover letter, convey your passion for working with children and young people. Discuss why you are drawn to this role and how you can contribute to the community through your work at Stroud District Council.
How to prepare for a job interview at Stroud District Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing an excellent customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various customer interactions. Think of scenarios where you successfully resolved a customer's issue and be ready to discuss your thought process and actions taken.
✨Understand the Organisation's Values
Familiarise yourself with Stroud District Council's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding community engagement and safeguarding vulnerable groups.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and the organisation. Consider asking about team dynamics, opportunities for professional development, or how they measure success in customer service.
