At a Glance
- Tasks: Engage with tenants to shape services and improve their experience.
- Company: Join Stroud District Council, a forward-thinking and supportive team.
- Benefits: Competitive salary, excellent pension, flexible working, and wellbeing support.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real difference in your community and amplify tenant voices.
- Qualifications: Experience in customer service or community roles; strong communication skills.
The predicted salary is between 33699 - 33699 £ per year.
This is an exciting and rewarding time to join Stroud District Council as a Tenant Engagement Officer. Resident engagement has never been more important, and this role is central to ensuring our tenants are at the heart of everything we do. You’ll help us shape services that reflect tenant priorities, deliver value for money, and continuously improve the landlord experience.
As a Tenant Engagement Officer, you’ll work closely with residents, partners, and colleagues across the organisation to deliver a high-quality, inclusive engagement service. You will:
- Lead and support tenant scrutiny activity
- Strengthen tenant voice and influence in decision-making
- Help improve tenant satisfaction and perception of services
- Develop and deliver meaningful engagement opportunities
- Ensure services are shaped around customer feedback and local need
You’ll be joining a forward-thinking and supportive team that works collaboratively to make a real difference in our communities. This is a varied and impactful role where your contribution will be highly valued.
We’re looking for someone passionate about engaging with communities and delivering excellent customer service. You will:
- Have experience in a customer-facing or community-focused role
- Be confident working with residents and community groups
- Demonstrate strong communication and engagement skills
- Be proactive, motivated, and solution-focused
- Be able to use your own initiative to solve problems and drive improvements
Experience of resident engagement or housing services would be an advantage, but your enthusiasm and commitment to making a difference are just as important.
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits. We are committed to supporting all employees through the transition of local government reorganisation planned for Gloucestershire, which may result in changes to structures and services. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.
We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.
Tenant Engagement Officer (Temporary) - Ebley Mill - Stroud in Brimscombe employer: Stroud District Council
Stroud District Council is an exceptional employer, offering a dynamic and inclusive work environment where your contributions as a Tenant Engagement Officer will directly impact the community. With a strong commitment to employee wellbeing, flexible working arrangements, and a focus on diversity, you will find ample opportunities for personal and professional growth while being part of a forward-thinking team dedicated to enhancing tenant experiences in the vibrant Stroud area.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer (Temporary) - Ebley Mill - Stroud in Brimscombe
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Tenant Engagement Officer (Temporary) - Ebley Mill - Stroud in Brimscombe
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Stroud District Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Stroud District Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Stroud District Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
