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- Tasks: Build strong relationships with retail clients and ensure their success with our tech solutions.
- Company: Join StrongPoint, a leader in retail technology innovation.
- Benefits: Enjoy a hybrid work model, professional growth, and a collaborative culture.
- Why this job: Make a global impact in retail while helping clients thrive with cutting-edge technology.
- Qualifications: 2 years in Customer Success or Account Management, with strong communication skills.
- Other info: Fast-paced environment with opportunities for career progression and sustainability focus.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid/Remote
Department: Customer Success
Reports To: Head of Customer Success
About StrongPoint
StrongPoint is a leading provider of retail technology solutions, helping businesses optimize operations and enhance customer experiences. Our innovative solutions span e-commerce, in-store technologies, and logistics, enabling retailers to stay competitive in a rapidly evolving market.
Role Overview
As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. You will act as a trusted advisor, helping clients maximize the value of StrongPoint's solutions across e-commerce and in-store technologies. This role requires a proactive, relationship-driven professional who can manage complex accounts, drive adoption, and deliver measurable outcomes.
Key Responsibilities
- Serve as the primary point of contact for retail clients, building strong, long-term relationships.
- Guide clients through onboarding, and ongoing adoption of StrongPoint solutions.
- Collaborate with internal teams (Product, Support, Implementation, Sales) to ensure seamless delivery and client satisfaction.
- Monitor account health, usage metrics, and proactively address risks to ensure retention and growth.
- Identify opportunities for upselling and cross-selling additional StrongPoint solutions.
- Support clients with change management and training initiatives to drive successful technology adoption.
- Act as the voice of the customer internally, providing feedback to influence product development.
- Coordinate with the support teams to ensure proactive and prompt support ticket resolutions.
Qualifications & Skills
- 2 years proven experience in Customer Success, Account Management, or similar client-facing role.
- Experience working with enterprise clients in retail or SaaS based businesses.
- Understanding of e-commerce platforms and in-store retail technologies.
- Excellent communication, presentation, and relationship-building skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering value and outcomes for clients.
Why Join StrongPoint?
StrongPoint is an innovative leader in retail technology, delivering innovative solutions for both e-commerce and in-store operations. By joining our team, you will have the opportunity to make a global impact, working with enterprise clients and retailers across multiple markets to shape the future of retail. We foster a collaborative culture that values teamwork, knowledge sharing, and continuous improvement, while providing opportunities for professional growth and career progression in a fast-growing industry. Our mission is customer-centric, focused on helping retailers deliver exceptional shopping experiences through technology, and we are committed to sustainability by creating solutions that improve efficiency and reduce environmental impact.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Retail
Customer Success Manager in London employer: StrongPoint ALS
Contact Detail:
StrongPoint ALS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at StrongPoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding StrongPoint's solutions inside out. Show us that you know how our tech helps retailers thrive. Tailor your examples to highlight your experience in customer success and how it aligns with our mission.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and genuinely interested in the role.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're serious about joining StrongPoint and gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with enterprise clients and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at StrongPoint. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a CSM, communication is key! In your application, demonstrate your ability to build relationships and convey complex ideas clearly. Use examples from your past roles to show us how you’ve successfully managed client interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StrongPoint family!
How to prepare for a job interview at StrongPoint ALS
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success. Understand how to build strong relationships with clients and what it means to be a trusted advisor. Be ready to discuss your previous experiences in managing accounts and driving adoption of solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving mindset. Think about times when you've successfully addressed client issues or improved their experience. StrongPoint values outcomes, so be ready to demonstrate how you've delivered measurable results for clients in the past.
✨Familiarise Yourself with Retail Technology
Since StrongPoint operates in retail technology, it's crucial to understand e-commerce platforms and in-store technologies. Do some research on current trends and challenges in the retail sector, and be prepared to discuss how these impact customer success.
✨Practice Your Communication Skills
As a CSM, you'll need excellent communication skills. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using video tools to refine your presentation style, ensuring you can effectively convey your ideas during the interview.
