Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with retail clients and ensure their success with our tech solutions.
- Company: Join StrongPoint, a leader in retail technology solutions.
- Benefits: Hybrid/remote work, professional growth, and a collaborative culture.
- Why this job: Make a global impact in the retail industry while shaping customer experiences.
- Qualifications: 2 years in Customer Success or Account Management, with strong communication skills.
- Other info: Fast-paced environment with opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid/Remote
Department: Customer Success
Reports To: Head of Customer Success
About StrongPoint
StrongPoint is a leading provider of retail technology solutions, helping businesses optimize operations and enhance customer experiences. Our innovative solutions span e-commerce, in-store technologies, and logistics, enabling retailers to stay competitive in a rapidly evolving market.
Role Overview
As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. You will act as a trusted advisor, helping clients maximize the value of StrongPoint’s solutions across e-commerce and in-store technologies. This role requires a proactive, relationship-driven professional who can manage complex accounts, drive adoption, and deliver measurable outcomes.
Key Responsibilities
- Serve as the primary point of contact for retail clients, building strong, long-term relationships.
- Guide clients through onboarding, and ongoing adoption of StrongPoint solutions.
- Collaborate with internal teams (Product, Support, Implementation, Sales) to ensure seamless delivery and client satisfaction.
- Monitor account health, usage metrics, and proactively address risks to ensure retention and growth.
- Identify opportunities for upselling and cross-selling additional StrongPoint solutions.
- Support clients with change management and training initiatives to drive successful technology adoption.
- Act as the voice of the customer internally, providing feedback to influence product development.
- Coordinate with the support teams to ensure proactive and prompt support ticket resolutions.
Qualifications & Skills
- 2 years proven experience in Customer Success, Account Management, or similar client-facing role.
- Experience working with enterprise clients in retail or SaaS based businesses.
- Understanding of e-commerce platforms and in-store retail technologies.
- Excellent communication, presentation, and relationship-building skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering value and outcomes for clients.
Why Join StrongPoint?
StrongPoint is an innovative leader in retail technology, delivering innovative solutions for both e-commerce and in-store operations. By joining our team, you will have the opportunity to make a global impact, working with enterprise clients and retailers across multiple markets to shape the future of retail. We foster a collaborative culture that values teamwork, knowledge sharing, and continuous improvement, while providing opportunities for professional growth and career progression in a fast-growing industry. Our mission is customer-centric, focused on helping retailers deliver exceptional shopping experiences through technology, and we are committed to sustainability by creating solutions that improve efficiency and reduce environmental impact.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Retail
Customer Success Manager employer: StrongPoint ALS
Contact Detail:
StrongPoint ALS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at StrongPoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding StrongPoint’s solutions inside out. Show us how you can help clients maximise their value from our tech – that’s what we want to hear!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven success in previous roles. We love hearing about real-life experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested in joining the StrongPoint team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with retail clients and any relevant skills that match what we’re looking for at StrongPoint.
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your excellent communication skills in your application. Use clear and engaging language to show us how you connect with clients.
Highlight Problem-Solving Experience: We love a proactive mindset! Share examples of how you've tackled challenges in previous roles, especially those related to customer success or account management. This will help us see your problem-solving abilities in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at StrongPoint ALS
✨Know Your Stuff
Before the interview, dive deep into StrongPoint's solutions and how they impact retail operations. Familiarise yourself with their e-commerce and in-store technologies so you can speak confidently about how you can help clients maximise their value.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven adoption of technology. This will demonstrate your ability to connect with clients.
✨Be Proactive and Solution-Oriented
Think about how you can proactively address potential challenges that clients might face. During the interview, share your problem-solving mindset and provide specific examples of how you've helped clients overcome obstacles in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, how success is measured for a CSM at StrongPoint, and what challenges the company currently faces in customer success. This shows you're engaged and serious about the position.