At a Glance
- Tasks: Deploy and support innovative tech solutions for retail customers across the UK and Ireland.
- Company: StrongPoint ALS, a leader in grocery retail technology solutions.
- Benefits: Competitive salary, ongoing development, flexible working, and wellbeing support.
- Other info: Hybrid role with opportunities for growth and collaboration.
- Why this job: Join a dynamic team and make a real impact in retail technology.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 30000 - 40000 £ per year.
StrongPoint ALS is a leading provider of grocery retail smart technology solutions for some of the UK's and Europe's largest grocery retailers. As part of the StrongPoint Group, we deliver nationwide rollouts of innovative retail technology, store transformation projects, and ongoing support services that help retailers create smarter stores, improve customer experiences, and optimise operational performance.
We are seeking a proactive and technically capable IT Support Technician & Retail Technology Deployment professional to join our growing team. This is an excellent opportunity for someone who enjoys a varied role combining hands-on technical deployment, IT support, business systems administration, and bespoke customer-facing project work.
Reporting to the IT Manager, you will play a key role in deploying, supporting, and maintaining technology solutions for both internal users and external customers. The role combines workshop-based configuration and staging activities with onsite deployments and ongoing technical support. You will be involved in every stage of the technology lifecycle, from preparation and installation through to support, maintenance, and continuous improvement.
Key Responsibilities:- Preparing and deploying bespoke technology solutions for customers across the UK and Ireland.
- Supporting users and resolving technical issues both remotely and onsite.
- Managing key business platforms, including SharePoint, Joblogic, and Forms2Mobile.
- Working alongside project, service, and operations teams to deliver successful deployments.
- Liaising with software vendors to support upgrades and system improvements.
- Maintaining accurate documentation and ensuring high standards of service delivery.
- Contributing ideas to improve processes, systems, and customer experience.
- Previous experience in an IT Support Technician, IT Deployment Engineer, or similar role.
- Strong troubleshooting and diagnostic skills.
- Experience supporting Windows-based environments and business applications.
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Full UK driving licence and willingness to travel throughout the UK and Republic of Ireland (if needed).
- Experience with Microsoft 365 and SharePoint administration.
- Experience administering business systems such as Joblogic, Forms2Mobile, ERP, CRM, or service management platforms.
- Experience working in retail technology, EPOS, self-service, kiosk, or field deployment environments.
- Knowledge of networking fundamentals.
- Competitive salary
- Opportunity to play a key role in our IT team
- Ongoing professional development
- Collaborative and supportive working environment
- Financial and wellbeing support platforms
- Company pension scheme and competitive holiday allowance
- People orientated approach and flexible working arrangements
This is a full-time, permanent hybrid position, offering a mix of office-based work, customer site visits, and home working as part of a standard five-day working week. We are unable to support right to work applications at this time, as we do not currently hold a visa sponsorship licence.
If you're passionate about technology, enjoy solving problems, and want to be part of a team delivering bespoke and innovative solutions across the UK and Ireland, we'd love to hear from you.
IT Support Technician in Birmingham employer: StrongPoint ALS
StrongPoint ALS is an exceptional employer, offering a dynamic work environment where IT Support Technicians can thrive. With a focus on professional development and a collaborative culture, employees benefit from competitive salaries, flexible working arrangements, and the opportunity to engage in innovative technology projects across the UK and Ireland. Join a team that values your contributions and supports your growth while delivering cutting-edge solutions to enhance the grocery retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what StrongPoint ALS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges StrongPoint ALS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at StrongPoint ALS!
✨Direct Apply to StrongPoint ALS
Let's not forget to apply directly through the StrongPoint ALS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at StrongPoint ALS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at StrongPoint ALS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at StrongPoint ALS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
