At a Glance
- Tasks: Ensure reliability of cutting-edge retail systems and provide top-notch support.
- Company: StrongPoint ALS, a leader in grocery retail technology.
- Benefits: Company vehicle, training, competitive time off, and a supportive team culture.
- Other info: Enjoy autonomy, career progression, and a balanced work-life structure.
- Why this job: Join a dynamic team and work with innovative technologies that enhance shopping experiences.
- Qualifications: Technical skills, field service experience, and a customer-focused mindset.
The predicted salary is between 38250 - 46750 £ per year.
Strong Point ALS is a prominent main contractor specialising in fit‑outs, refurbishments, deployments, maintenance, automation and robotics for some of the largest grocery retailers across the UK and EU.
With a core expertise in nationwide rollouts of cutting‑edge retail technology and complete store transformations, we ensure seamless execution and high‑quality services.
As part of the Strong Point Group, a leading grocery retail technology company, Strong Point ALS contributes to creating smarter stores and enhancing the shopping experience while optimising online grocery operations.
About the Role
As a Regional Service Engineer, you will play a key role in ensuring the reliability and performance of a wide range of systems, including Cash Tube Systems, Ven Safe, Auto Store, DRS, Electronic Shelf Labels (ESL), Self Checkouts, Checkouts, Lockers.
This is a field‑based role covering
Bedford / Luton and surrounding areas combining planned maintenance, reactive support, and continuous system improvement.
Key Responsibilities
- Planned Maintenance
- Deliver scheduled maintenance across all assigned systems
- Carry out proactive inspections to reduce downtime
- Maintain accurate service records and logs
- Reactive Support
- Respond quickly to system faults and breakdowns
- Diagnose issues and deliver effective repairs
- Escalate complex technical problems when required
- System Performance & Improvement
- Monitor system efficiency and identify optimisation opportunities
- Perform upgrades, modifications, and enhancements
- Ensure full compliance with safety and operational standards
- Cross-Functional & Customer Support
- Support wider business units with technical expertise
- Provide on‑site guidance and basic training to customers/site teams
- Reporting & Documentation
- Produce clear, accurate service reports after every visit
- Document actions, findings, and recommendations professionally
- Working Pattern
Rotating weekly structure
- Days: Monday–Friday
- Nights: Sunday–Thursday
- With some flexibility required for emergency response and operational needs.
- What We’re Looking For
- Strong technical and problem‑solving skills
- Experience in field service or electromechanical systems (preferred)
- Ability to work independently and manage workload effectively
- Customer-focused approach with clear communication skills
- Willingness to learn and support new technologies
What We Offer
- High level of autonomy in your day‑to‑day role
- Company vehicle, tools, and equipment provided
- Full training on all supported systems and technologies
- Ongoing technical development and upskilling opportunities
- Structured shift pattern supporting work‑life balance
- Financial and wellbeing platforms and support
- Company pension scheme and competitive time off provisions
- Enhanced sick pay and family leave
- Supportive network and strong engineering team culture
- Opportunity to work with cutting‑edge retail and automation technologies
- Exposure to a wide and diverse range of technical systems
If you’re an experienced engineer who enjoys working across a varied technology landscape, takes pride in delivering reliable service, and is looking for a role with autonomy, responsibility, and progression, we’d love to hear from you.
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Regional Service Engineer in Birmingham employer: StrongPoint ALS
StrongPoint ALS is an exceptional employer that prioritises employee growth and development, offering comprehensive training on cutting-edge retail technologies and a supportive engineering team culture. With a strong focus on work-life balance through structured shift patterns and a range of financial and wellbeing support, employees enjoy a high level of autonomy in their roles while contributing to innovative solutions for the grocery retail sector. Located in Bedford/Luton, this role provides the unique opportunity to work with advanced automation systems, ensuring a rewarding and meaningful career path.
