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- Tasks: Safeguard client premises, respond to alarms, and conduct mobile patrols.
- Company: Join StrongGuard Security UK, an award-winning security provider.
- Benefits: Competitive pay, career development, team events, and employee awards.
- Why this job: Make a real difference in community safety while enjoying a dynamic work environment.
- Qualifications: 1-3 years experience in security, valid SIA licence, and First Aid certification.
- Other info: Be part of a diverse team committed to excellence and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
The main duties of the patrol & response officer are to safeguard our clients' premises and assets.
- Locking and Unlocking: Opening and closing the clients' premises in accordance with the site-specific assignment instructions and agreed schedules.
- Alarm Response: Attending alarm activations promptly, conducting thorough site inspections, and taking appropriate action including resetting on-site security systems.
- Mobile Patrols: Carrying out scheduled and random mobile patrols of the clients' premises, ensuring visible deterrence and compliance with assignment instructions.
- Lone Worker Support: Providing welfare checks and support to lone workers including the clients' staff and contractors, ensuring their safety and wellbeing while on duty.
- Incident Management: Accurately report attendance and escalating incidents, maintaining clear communication with the national control centre (NCC).
- Customer Service: Acting as a professional representative of the company, maintaining a high standard of customer interaction and service delivery.
- Compliance: Adhering to all company policies, assignment instructions, and legal requirements, including SIA standards, British standards and health and safety regulations.
Requirements:
- 1-3 years of experience in a similar role, demonstrating job-ready skills.
- Experience delivering customer-facing services.
- A valid SIA (Door Supervision or Security) licence.
- A valid First Aid certificate with a minimum of 6 months remaining until expiry.
- A valid Driving License and access to a vehicle.
- Flexible and reliable with an excellent attendance and punctuality record, smart appearance and professional demeanour.
- An enthusiastic team player with a positive, solution-focused approach and must enjoy working with people.
- Self-motivated with the ability to work alone or as part of a team whilst maintaining a friendly approach.
- Takes pride in having and providing high standards / excellence with an organised approach, prioritising attention to detail, exceptional accuracy awareness and works with honesty and integrity at all times.
- Excellent customer service with clear communication skills, verbal, written and listening.
- Ability to maintain professionalism and follow policy and procedures at all times, even in stressful situations.
- Confident with conflict management and able to demonstrate sound judgement.
- Ability to prioritise ever-changing / challenging workload and focus on KPIs and SLAs.
- Basic computer skills with the ability to adapt to an ever-changing digital environment.
Pre-employment Screening & Vetting:
- Identity Check - verification of identifying credentials such as Passport or Birth certificate.
- Right to Work Check - validation of right to work status using Home Office sources.
- Address History - proof of current address and any other addresses lived within the last 10 years.
- Checkable Employment / Unemployment / Education History - analysis of a minimum of 5 years checkable history for all periods of employment / unemployment / education.
- Financial Probity Check - includes bankruptcy, IVA and insolvency checks and checks for CCJs up to £10,000.
- Global Watchlist Check - cross-referencing the individual’s name(s) against various sanctions, watchlists and fraud databases.
Why work for StrongGuard Security UK?
- It's exciting - Experience a dynamic role where every day brings fresh challenges and opportunities.
- Be yourself - Join an equal, diverse, and inclusive environment.
- Make a difference - Contribute to creating a safe and secure environment for communities and individuals.
- One team - Become part of a collaborative and supportive team environment.
- Great opportunities - We are committed to fostering your career progression and professional development.
- Protect communities - Play a key role providing safe, secure and inclusive environments.
Employee Assistance Programme, Employee Awards, Excellent Uniform, Long Service Bonus, SIA Licence Renewal, Team Events, Training.
patrol & response officer in Bath employer: StrongGuard Security UK
Contact Detail:
StrongGuard Security UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land patrol & response officer in Bath
✨Tip Number 1
Get to know the company! Research StrongGuard Security UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions! As a patrol & response officer, you'll face various scenarios. Think about how you'd handle different situations, especially those involving customer service and conflict management, and practice articulating your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the StrongGuard team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace patrol & response officer in Bath
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight any relevant experience you have in security or customer service. We want to see how your past roles have prepared you for the patrol & response officer position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and skills.
Tailor Your Application: Make sure to customise your application to match the job description. Mention specific duties from the role, like alarm response or mobile patrols, to show us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at StrongGuard Security UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the duties of a patrol & response officer. Familiarise yourself with the specific responsibilities like alarm response and mobile patrols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in delivering excellent customer service. Think of specific examples where you handled challenging situations or provided support to others, as this will demonstrate your ability to maintain professionalism under pressure.
✨Demonstrate Your Problem-Solving Abilities
The interviewers will likely want to know how you handle stressful or demanding situations. Prepare some scenarios where you successfully managed incidents or conflicts, highlighting your sound judgement and ability to prioritise tasks effectively. This will show that you can think on your feet and act decisively.
✨Dress the Part and Be Punctual
First impressions matter! Make sure you arrive on time and dress smartly for the interview. A professional appearance reflects your commitment to the role and the company’s standards. Plus, being punctual shows that you value their time and are reliable, which is crucial for a position like this.