Business Systems Specialist in Morecambe

• Business Systems Specialist
• About Strongdor

Strongdor is a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service.

We have established ourselves as a trusted name in the market, known for our innovation, reliability, and commitment to excellence.

At Strongdor, we are experiencing significant growth and are now recruiting a Business Systems Specialist to join our IT Team.

Job Description

We’re looking for a Business Systems Specialist to take ownership of how our business uses systems and tools, ensuring they are effective, well‑managed, and continuously improved.

This is a hands‑on, business‑facing role working across multiple systems.

You will work directly with users across the company to improve processes, optimise systems, and deliver real, measurable improvements.

You’ll also play a key role in helping us adopt modern tools, including AI solutions such as Microsoft 365 Copilot, in a practical, structured way.

• Role and Responsibilities
• Manage and improve a range of business systems used across departments
• Act as the go‑to person for system‑related queries and improvements
• Ensure systems are well‑structured, efficient, and fit for purpose
• Collaborate with teams to understand how they use systems, identifying inefficiencies and delivering practical improvements
• Support users with guidance, training, and best practice
• Streamline workflows across tools like Smartsheet, Share Point, and others
• Reduce duplication and improve consistency across systems
• Support upgrades, integrations, and system changes
• Work with external suppliers where needed
• Provide day‑to‑day support for ERP users (non‑development)
• Assist with IT support and help cover the service desk if required
• Help ensure our data is accurate, consistent, and reliable
• Work with teams to improve how data is captured and used
• Help roll out AI tools such as Microsoft 365 Copilot
• Identify where AI can improve productivity and efficiency

Support users with practical guidance on using AI effectively.

What we are looking for

• Experience supporting or managing business systems or applications
• A strong problem‑solving mindset; experience working directly with users/stakeholders
• The ability to deliver improvements, not just suggest them
• Broad IT knowledge (rather than deep specialisation in one tool)

You’ll stand out if you

• Have improved processes through systems or technology
• Have worked across multiple systems in a business environment
• Are comfortable balancing support work with improvement projects
• Have an interest in how AI tools can improve ways of working

This role isn’t for you if

• You prefer purely analytical roles without delivering changes
• You avoid working directly with users
• You prefer focusing on a single system or technology
• You’re looking for a purely IT support role
• Location

Strongdor Head Office, Morecambe (fully on site).

Must hold UK driving licence due to travel between local sites.

Hours of work

Monday to Friday 7:30am to 4:30pm, with the exception of Wednesday which is 7:00am to 4:00pm.

Benefits

• Discretionary bonus scheme paid quarterly
• Health cash plan
• Annual leave purchase scheme – purchase up to 5 extra holiday days per year
• Increased holiday days with length of service
• Enhanced maternity and paternity pay with length of service
• A birthday ‘spin the wheel’ with gifts up to £100 in value
• Opportunity for career development
• On‑site NHS health checks
• Cycle to work scheme
• Auto‑enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice)
• Access to a company‑funded Employee Assistance Programme
• Real Living Wage Accredited
• Great team culture with frequent staff events and company lunches
• Secure on‑site parking
• Candidate referral scheme
• Branded workwear allocation each year
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