At a Glance
- Tasks: Manage after-sales complaints and resolve technical issues for customers.
- Company: Join Strongdor, a leader in steel door manufacturing with a focus on quality.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and extra holiday days.
- Other info: Great career development opportunities and a vibrant team culture.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and confidence in handling complaints required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Strongdor Factory, Morecambe
Salary: 28k – 30k per annum + quarterly discretionary bonus scheme and other great benefits.
Full time, Office based
Who is Strongdor? Strongdor is a forward‑thinking leader in steel door manufacturing. Known for our premium quality products and outstanding customer service, we’re proud to be a trusted name within the industry. As our business continues to grow at pace, we’re excited to expand our team and welcome a Customer Service After Sales Advisor who is eager to contribute to our success. If you enjoy working in a fast‑paced, supportive environment where quality and innovation matter, Strongdor could be the place for you.
Overview: This role focuses on the management and resolution of after‑sales complaints, particularly those involving technical issues, warranty queries, and product performance. You will work closely with internal teams including Sales, Production and Logistics to investigate issues, identify root cause, and deliver clear and commercially sound outcomes. This role is suited to someone who is comfortable handling challenging conversations, understands technical products, and can balance customer satisfaction with company policy.
Key Responsibilities:
- Manage after‑sales complaints from initial contact through to resolution and closure.
- Act as the primary point of contact for customers raising concerns about steel doors, frames, finishes, or hardware.
- Acknowledge complaints promptly and manage expectations regarding investigation timescales.
- Maintain clear and accurate records of all actions, correspondence, and decisions.
- Liaise with internal departments to determine root cause.
- Coordinate site visits where required.
- Assess warranty claims in line with company policies and terms & conditions.
- Determine suitable resolutions, including repair, remanufacture, parts replacement, or goodwill gestures.
- Clearly communicate warranty limitations, exclusions, and customer responsibilities, including installation and maintenance.
- Coordinate approved remedial works with internal teams.
- Handle difficult conversations with confidence, empathy, and professionalism.
- Explain technical findings clearly to customers in a non‑technical way where appropriate.
- De‑escalate situations while protecting the company’s commercial and contractual position.
- Identify recurring issues and feedback trends to quality and production teams.
- Support improvements in specifications, customer guidance, and internal processes to reduce future complaints.
What we’re looking for:
- Proven experience in an after‑sales, complaints, or customer support role.
- Confidence dealing with dissatisfied customers and sensitive situations.
- Experience working in a manufacturing, engineering, construction, or building products environment.
- Ability to read technical drawings or specifications.
Hours of work:
- Monday: 7:30am – 4:30pm
- Tuesday: 7:30am – 4:30pm
- Thursday: 7:30am – 4:30pm
- Friday: 7:00am – 2:45pm
Why Join Us?
- Discretionary bonus scheme paid quarterly.
- Health Cash Plan
- Annual leave purchase scheme – Purchase up to 5 extra holiday days per year
- Increased holiday days with length of service
- Enhanced Maternity and Paternity pay with length of service
- A birthday ‘spin the wheel’ with gifts up to £100 in value
- Opportunity for career development
- Cycle to work scheme
- Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice)
- Access to a company funded Employee Assistance Programme
- Real Living Wage Accredited
- Great team culture with frequent staff events and company lunches
- Secure on-site parking
- Branded workwear allocation each year
Customer Service After Sales Advisor in Morecambe employer: Strongdor Ltd
Strongdor Ltd is an excellent employer, offering a supportive work culture that prioritises quality and safety in the manufacturing of bespoke steel doors. With full training provided and a comprehensive health plan, employees have ample opportunities for growth and development within a thriving team environment in Morecambe. The late shift role not only comes with competitive pay but also includes a 10% shift allowance, making it a rewarding choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service After Sales Advisor in Morecambe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strongdor Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strongdor Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service After Sales Advisor in Morecambe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strongdor Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Strongdor Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strongdor Ltd!
How to prepare for a job interview at Strongdor Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
